Keely Zandbelt

Dynamic and results-driven professional with experience as a Warrant Response Officer within the CBSA, excelling in communication and active listening. Proven ability to resolve complex immigration/customs issues and enhance customer satisfaction. Bilingual in English and French, with strong leadership skills and a commitment to efficiency in high-pressure environments.

Warrant Response Officer at CBSA (2024-07 – 2025-12)

• Work and interact with every Police force across Canada on a daily basis helping the CBSA enforce sections 34 – 42 of the Immigration and Refugee Protection Act (IRPA).
• Work with the public by processing immigration and customs tips received anonymously via the Border Watch Line - phone lines and website
• Reduce call wait times by efficiently managing call queues and prioritizing urgent requests.
• Answer the phone lines with a friendly and professional greeting, creating a positive inbound calling experience for the public and Police Officers
• Dispatch and coordinate Police Officers with CBSA Internal Officers according to high-priority calls.
• Interact with CPIC (Canadian Police Information Centre) on a daily basis for investigative and administrative purposes
• Process files for active Immigration Warrants and Previously Deported People (PDP's)
• Responsible for processing and documenting multiple FTA's daily.

Customs Coordinator at Lee Valley Tools Ltd (2024-03 – 2024-07)

• Resolve complex customs-related issues quickly, minimizing impact on customer timelines and maintaining customer satisfaction levels.
• Responsible for processing and documenting multiple FTA's daily.

Customer Service Representative at Impact Auto Auctions (2023-11 – 2024-02)

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed approximately 150 incoming calls and emails per day from customers who were often distraught having just been in a car accident.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in a bilingual work setting handling both French and English client files.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Increased company efficiency by effectively managing multiple towing requests simultaneously.
• Responsible for price negotiations with towing companies and repair shops across Canada.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.

Agronomy Intern at Pride Seeds (2023-04 – 2023-08)

• Deliveries across eastern Ontario.
• Signing crop plots.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Conducted soil samples for analysis to determine future crop placement.
• Proved successful while working within tight deadlines and fast-paced environment.
• Working with over 5 customers daily with no supervision.

Logistics Intern at Vision Transportation (2022-11 – 2022-12)

• Track and monitor incoming transportation weights and volume data for accuracy daily.
• Identify opportunities for cost savings through analysis of tariff classifications and duty rates.
• Reduce shipment delays by proactively addressing potential compliance issues with our Broker and shipping companies.
• Learned ins and outs of trucking industries.
• Focused on outbound freights from Canada to America.
• Tracing of loads to ensure their arrival and dealing with customers or warehouses to avoid any delay in arrival.
• Answered multi-line phone system and enthusiastically greeted callers.

Student Maintenance Crew Leader at Loyalist College (2022-04 – 2022-12)

• Supervised 12 employee's performance, preventive maintenance, and safety each day.
• Delegated tasks to carefully selected employees in alignment with resource management goals.
• Self-motivated, with strong sense of personal responsibility.
• Skilled at working independently and collaboratively in team environments.
• Painted surfaces using brushes, spray guns, and paint rollers.
• Repaired wall holes and scrapes.
• Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.

Resident Assistant at Loyalist College (2021-09 – 2022-04)

• Responded to room transfers, incident reports, and maintenance requests.
• Attended, participated, and contributed to monthly staff meetings addressing resident needs.
• Assisted over 300 residents in preparing for activity and social programs.
• Performed late night security walks to ensure safety on campus.

Dietary Aide at St. Jacques Nursing Home (2019-09 – 2022-01)

• Served meals to over 60 residents in accordance with established schedules and dietary procedures daily.
• Kept all kitchen areas clean, tidy and free of hazards.
• Washed plates, cups, serving, eating utensils and kitchen equipment in commercial dishwasher.
• Followed all food safety regulations while preparing meals for patients.
• Maintained strict levels of cleanliness for tables, floors, and prep areas.
• Upheld efficiency of meal services by pre-setting tables before patients arrived.
• Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.

Diploma in Customs Border Services/Brokerage – Loyalist College of Applied Arts And Technology (2023-04)

High School Diploma – St. Thomas Aquinas Catholic High School (2021-06)