Warrant Response Officer at CBSA (2024-07 – 2025-12)
- Work and interact with every Police force across Canada on a daily basis helping the CBSA enforce sections 34 – 42 of the Immigration and Refugee Protection Act (IRPA).
- Work with the public by processing immigration and customs tips received anonymously via the Border Watch Line - phone lines and website
- Reduce call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answer the phone lines with a friendly and professional greeting, creating a positive inbound calling experience for the public and Police Officers
- Dispatch and coordinate Police Officers with CBSA Internal Officers according to high-priority calls.
- Interact with CPIC (Canadian Police Information Centre) on a daily basis for investigative and administrative purposes
- Process files for active Immigration Warrants and Previously Deported People (PDP's)
- Responsible for processing and documenting multiple FTA's daily.
Customs Coordinator at Lee Valley Tools Ltd (2024-03 – 2024-07)
- Resolve complex customs-related issues quickly, minimizing impact on customer timelines and maintaining customer satisfaction levels.
- Responsible for processing and documenting multiple FTA's daily.
Customer Service Representative at Impact Auto Auctions (2023-11 – 2024-02)
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed approximately 150 incoming calls and emails per day from customers who were often distraught having just been in a car accident.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a bilingual work setting handling both French and English client files.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Increased company efficiency by effectively managing multiple towing requests simultaneously.
- Responsible for price negotiations with towing companies and repair shops across Canada.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Agronomy Intern at Pride Seeds (2023-04 – 2023-08)
- Deliveries across eastern Ontario.
- Signing crop plots.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conducted soil samples for analysis to determine future crop placement.
- Proved successful while working within tight deadlines and fast-paced environment.
- Working with over 5 customers daily with no supervision.
Logistics Intern at Vision Transportation (2022-11 – 2022-12)
- Track and monitor incoming transportation weights and volume data for accuracy daily.
- Identify opportunities for cost savings through analysis of tariff classifications and duty rates.
- Reduce shipment delays by proactively addressing potential compliance issues with our Broker and shipping companies.
- Learned ins and outs of trucking industries.
- Focused on outbound freights from Canada to America.
- Tracing of loads to ensure their arrival and dealing with customers or warehouses to avoid any delay in arrival.
- Answered multi-line phone system and enthusiastically greeted callers.
Student Maintenance Crew Leader at Loyalist College (2022-04 – 2022-12)
- Supervised 12 employee's performance, preventive maintenance, and safety each day.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environments.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Repaired wall holes and scrapes.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
Resident Assistant at Loyalist College (2021-09 – 2022-04)
- Responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted over 300 residents in preparing for activity and social programs.
- Performed late night security walks to ensure safety on campus.
Dietary Aide at St. Jacques Nursing Home (2019-09 – 2022-01)
- Served meals to over 60 residents in accordance with established schedules and dietary procedures daily.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
