Dynamic, results-driven hospitality executive with over 20 years' leadership in guest services, Front Office and Housekeeping
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Dynamic, results-driven hospitality executive with over 20 years' leadership in guest services, Front Office and Housekeeping. Distinguished career benchmarked by superior customer retention and management recognition for consistently bringing value to organization and achieving outstanding profitability due to exceptional guest satisfaction and loyalty. Progressive managerial positions have contributed to an excellent reputation for providing superior guest services that exemplify the highest degree of quality care.
Engender staff dedication by setting dependable, results-oriented example, consistently providing motivation, mentoring and support. Demonstrated record of going beyond what is required to guarantee Guest satisfaction resulting in repeat visits, and profitable referrals.
Director of Housekeeping at Hyatt Regency on the Hudson (2023-05 – Present)
Totaling 351 guest rooms and leading a crew of 53 local six union employees, 4 supervisors and a manager.
Complex Director of Housekeeping at EnVue Autograph Hotel/Residence Inn (2021-10 – 2023-05)
Totaling 371 guest rooms and leading a crew of 68 local six union employees, 2 supervisors and a manager.
Director of Housekeeping at Doubletree Newark Penn Station (2013-05 – 2021-09)
257 Rooms. Lead over 40 HTC Local 6 Union employees, 3 managers and 4 classifications in Housekeeping. Room attendants, house attendants, runners, laundry operators and laundry folders.
Housekeeping Manager at Archer Boutique Hotel (2012-06 – 2013-05)
96 Rooms.
Senior Overnight Housekeeping Manager at Sheraton Manhattan and Towers – Starwood Hotels Group (2010-10 – 2012-12)
1700 rooms. Managed the daily operation of housekeeping department.
Bachelor of Arts (BA) in Business Administration & Computer Science (1995-06)
