Kehinde James Ajayi

I am a hard-working professional who has been consistently praised as results-oriented by my co-workers and management. Over the course of my 14-year career, I've developed a skill set directly relevant to the Administrative Assistant role you are hiring for, including operations management, records management and back office operations. Overall, I have consistently demonstrated multitasking, organizational and critical thinking abilities in every aspect of my assistant chief administrative officer role at Federal Medical Centre, Abeokuta, Ogun State, Nigeria

ASSISTANT CHIEF ADMINISTRATIVE OFFICER — Federal Medical Centre Abeokuta, Ogun Statte, May 2013 - July 2024

• Oversaw the recruitment process for new hires from job postings through onboarding. • Evaluated existing processes and systems to identify areas for improvement and recommend changes accordingly. • Identified training needs for employees to facilitate their professional development. Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement. • • Oversaw personnel to maintain adequate staffing and minimize overtime.

CUSTOMER CARE REPRESENTATIVE — Customer Contact Care of Nigeria/Airtel Telecommunication Lagos, Lagos , January 2010 - December 2012

• Demonstrated strong communication skills to interact with customers via phone, email and online chat. • Provided excellent customer service, resolving inquiries and complaints in a timely manner. • Compiled detailed reports on customer feedback, trends, and suggestions for improvement. • Attended training sessions regularly to stay abreast of changes in processes or regulations.

MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN HUMAN RESOURCES MANAGEMENT — Ladoke Akintola University of Technology Ogbomosho, Feb 2014

HIGHER NATIONAL DIPLOMA IN BUSINESS ADMINISTRATION AND MANAGEMENT — Federal Polytechnic Ado-Ekiti, Sep 2008

NATIONAL DIPLOMA IN BUSNIESS ADMINISTRATION AND MANAGEMENT — Federal Polytechnic Ado-Ekiti, Feb 2005