Kelly Hard

Skilled professional with extensive experience in customer service, emergency handling, and customized client solutions. Demonstrates strong problem-solving abilities, effective communication, and a dedication to client satisfaction. Eager to leverage expertise in a dynamic new role, contributing to team success and growth.

CUSTOMER SERVICE REP - MOUNTAIN WEST STUDIO

(2026-09)

Assisting customers through phone calls and emails to answer questions, handle complaints, and confirm information. Data entry using Google Sheets. Assisting customers with replacement products

LIFE INSURANCE AGENT - AO GLOBE LIFE

(2026-03 - 2026-08)

Called potential customers to explain life insurance options. Talked with clients about their existing coverage and other benefits they might qualify for. Built custom life insurance plans based on each client's needs.

MONITORING STATION SPECIALIST - ACME / TELUS SECURITY

(2015-03 - 2026-02)

• Handled 150–200 calls per night from clients about alarms and system alerts
• Contacted police, fire, ambulance, or security guards when needed
• Checked security camera footage to confirm whether alarms were real emergencies
• Stayed calm and gave clear instructions to customers during emergencies
• Kept detailed notes on every alarm call and how it was handled
• Helped answer questions from other call center staff and shared guidance on procedures

MONITORING STATION OPERATOR - RELIANCE PROTECTRON

(2026-08 - 2015-03)

• Answered alarm calls and customer questions, aiming to respond within 30 seconds
• Called customers to tell them about alarms and make sure they were safe
• Contacted police, fire, or other emergency services when needed
• Helped train new employees on monitoring steps and procedures
• Kept clear records of alarm calls and the actions taken

CONSUMER CREDIT & ACTIVATIONS REPRESENTATIVE - ACS

(2008-04 - 2009-06)

Helped customers with account questions and setting up new services. Reviewed and processed credit applications. Checked and confirmed customer account information. Gave friendly, professional service while following company rules.

CUSTOMER SERVICE REPRESENTATIVE - PCO SERVICES

(2007-08 - 2008-03)

Answered phone calls and booked appointments for technicians. Answered customer questions about pest control services and products. Took customer payments and kept accurate records. Handled office tasks like filing and data entry.

IBM BUSINESS ANALYST - COURSERA (2026-01)

IBM PROJECT MANAGER - COURSERA (2026-08)

MASTER MICROSOFT OFFICE 365 AND POWER PLATFORM - COURSERA (2026-02)

MASTERING CLAUDE AI: PROMPTING, APIS, RAG, AND MCP - COURSERA (2026-07)