Ketan Khetpal

Customer-focused retail professional with extensive experience in managing operations and leading teams to drive profitability. Successfully supervised a diverse team across multiple locations, ensuring compliance with regulatory standards while enhancing customer service. Expertise in inventory management and staff training contributes to improved operational efficiency.

Area Retail Store Manager at Plug Cannabis (2025-08 – Present)

• Ensured store operations followed applicable AGCO provincial regulatory requirements and company policies, age-verification procedures, and responsible retail standards.
• Supervised a team of 35 employees across 4 retail stores on daily operations, including staff scheduling to optimize productivity and coverage, Inventory management, stock replenishment and customer service.
• Ordering from OCS Wholesale, Handling cash register transactions accurately while providing excellent customer service.
• Trained and supervised staff to enhance customer service skills.
• Prepared employee performance appraisals, providing actionable feedback.
• Handled customer inquiries, complaints, and product recommendations.

Lead Store Manager at Just Vape It (2023-08 – 2025-07)

• Managed daily store operations, including opening and closing procedures, cash handling, inventory checks, and maintaining a clean, organized retail environment.
• Supervised and trained sales associates on product knowledge, customer service standards, store policies, and age-verification compliance.
• Ensured strict compliance with legal age-verification requirements, company policies, and responsible retail practices for regulated products.
• Monitored inventory levels and coordinated stock replenishment, product displays, pricing accuracy, and loss prevention procedures.

Hairstylist at Bodycraft Salon & Spa (2021-11 – 2023-05)

Hair Stylist at Onboard Spa, Steiner Transocean Ltd (2017-07 – 2020-02)

Hair Stylist at Dessange Salon and Spa (2015-06 – 2017-06)

Absolute Route to Hair Dressing in Hair Dressing – L'Oréal International Hair Dressing School, Inoa Color Keys (2014-02)

High School Diploma – T. M. Hinduja National Sarvodaya High School And Jr. College (2011-01)