Kevin Ehre
Google Customer Service Agent (German Team)
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About
Answering customer inquiries through telephone, chat, and e-mails Attending coaching sessions as well as up-to-date trainings Mentoring new employees
Experience
Google Customer Service Agent (German Team) - Telus International - Sofia, Bulgaria
(2021-02 - 2025-09)
- Answering customer inquiries through telephone, chat, and e-mails
- Attending coaching sessions as well as up-to-date trainings
- Mentoring new employees
Language instructor - YES Sprachcenter - Bielefeld, Germany
(2018-04 - 2020-01)
- Teaching students of various backgrounds English
Mentor - ROCK YOUR LIFE Bielefeld e. V. - Bielefeld, Germany
(2016-12 - 2017-10)
- Accompany students continuously on their ways to future careers
Intern - University Orchestra, Bielefeld University - Bielefeld, Germany
(2017-01 - 2017-05)
- Supervising the Facebook page
- Supervising the blogs
- Initiate contacts to newspapers, radios, televisions, etc.
- Arrange flyers for the programme
- Sending out mails for sponsorships
- Supporting and supervising the event as well as training
Legal Assistant - RGP Law Corporation - Vancouver, British Columbia, Canada
(2012-04 - 2014-07)
- Assisting the lawyers
- Administering legal documents (e.g. refugees, immigrations, criminal, civil, etc.)
- Filing documents at the court
- Taking phone calls and messages from clients
Volunteer - West End – Coal Harbour Community Policing Centre - Vancouver, British Columbia, Canada
(2012-02 - 2014-07)
- Taking reports from victims, community members, and tourists
- Referencing public inquiries to appropriate agencies
- Noting the crime statistics
- Participating at the social and community events with the Vancouver Police Department
Peer Tutor - Guildford Park Secondary School - Surrey, British Columbia, Canada
(2005-09 - 2006-06)
- Providing tutoring service to students for various courses, including students with learning disabilities
Education
Master of Sociology - Sociology - Bielefeld University (2014-10 - 2018-11)
Bachelor of Criminology - Criminology - Simon Fraser University (2006-09 - 2011-09)
Graduation and entrance to university - Guildford Park Secondary School (2003-09 - 2006-06)
