Samuel Mulopo
Customer Service Agent
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About
Motivated professional with over two years of experience in customer service, sales, and administrative support, along with training in computerized financial management. Recognized for my organizational skills, attention to detail, and ability to deliver efficient and professional service. Looking to contribute to the success of a dynamic company while developing my skills in customer service, administration, and accounting.
Experience
Customer Service Agent - Entreprise Gestcom
(2023-01 - 2026-12)
- Answer incoming calls, emails, and chat requests
- Process orders, reservations, and appointments
- Provide billing support and resolve customer inquiries
- Effectively handle complaints while maintaining a high level of satisfaction
- Adhere to company quality standards
- Participate in customer loyalty initiatives
Customer Service Agent - iOSolutions Contact Center
(2021-02 - 2022-06)
- Analyze customer needs and propose tailored solutions
- Manage transactions and customer accounts
- Advise customers on telecom packages and products
- Contribute to achieving sales targets
Merchant Support Agent - Global Payments
(2020-02 - 2021-01)
- Process requests related to merchant accounts
- Train new merchants
- Monitor transactions
- Quickly resolve technical issues
- Install and explain payment terminals
Accounting Intern - JKB Service
(2022-09 - 2023-12)
- Accounts payable and receivable data entry
- Bank reconciliations
- Preparation of T1/T2 tax returns
- Production of financial statements
- Filing of accounting documents
Education
AEC - Computerized Financial Management - Collège CDI Laval (2020-01 - 2022-10)
