Kevin Prasad
A Senior IT Specialist that is skilled at resolving complex issues in a timely manner, with the ability to work individually or leading a team. Has retained the ability to work und
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About
A Senior IT Specialist that is skilled at resolving complex issues in a timely manner, with the ability to work individually or leading a team. Has retained the ability to work under pressure while displaying excellent customer service and communications skills gained through past work experiences and education.
Experience
System Administrator Team Lead at Scout Technology Guides (2025-06 – 2026-06)
- Mentoring a group of System Administrators by ensuring tickets, and responses are provided to our 30+ supported clients in a timely manner.
- Handling the procurment duties, and addressing any escelations as they arise
- Learning more and more about Cyber Hygeine and keeping both our staff and the clients safe when reviewing e-mails, and installing and running applicaitons without comprimise
- Customer Service is KING
Technical Support Specialist at School District #41 (Burnaby) (2023-04 – 2025-06)
Providing technical support over the phone, in-person and remotely for all (57) Schools in the District
- Working with vendors such as Ricoh/Lenovo/Adobe/Microsoft/Apple/JAMF/Tanium/ITSM for subscription/licenses and RMA Support
IT Support Associate II at Amazon (2020-02 – 2023-04)
Office 365/Azure/In-Tune Administration
- Providing technical support both remotely and in-person
- Using Remedy and Dynamics CRM to address issues and concerns
- Office 365/Azure/In-Tune Administration (iOS/Android)
- Providing MAC Support (Bootcamp/Parallels/Virtual Box/VMWare Fusion)
- Unified Communications Administration (Cisco Jabber/Webex)
- Maintenance of Servers, Switches, Routers, and WAPS throughout the FC
IT Administrator at Best Buy (2019-06 – 2020-01)
- Office 365/Azure/In-Tune Administration ((iOS/Android))
- Using JIRA/Confluence to administer tickets and provide knowledge base articles
- Unified Communications Administration (Cisco Jabber/Webex)
Client Services Technician at Microchip Technology (2017-07 – 2019-11)
- Providing Level 3 Support for 400+ local users in Burnaby, and remote support for sites in Calgary, Saskatoon, Toronto, and Montreal.
- Office 365/In-Tune/Active Directory/MS Exchange Administration
- Completing a VOIP Project moving from Analog to Digital phones, providing hard client and software support (Cisco Jabber/Webex Administration)
- Providing MAC Support (Bootcamp/Parallels/Virtual Box/VMWare Fusion)
IT Administrator at Canadian Cancer Society (2019-01 – 2019-06)
- Providing Level 2/3 Support for 300+ local users in downtown Vancouver, and providing remote support for sites across Canada
- Office 365/Azure/In-Tune Administration ((iOS/Android))
- Completing a VOIP Project moving from Analog to Digital phones, providing hard client and software support (Cisco Jabber/Webex Administration)
- Replaced/Maintained Domain Controllers and UPS's within the Data Center
IT Lead at Hothead Games (2015-05 – 2017-04)
- Responsible for contacting vendors for cabling, TV mounting and electrical work during an office relocation
- Active Directory/MS Exchange Administration
IT Administrator at Peer 1 Hosting (2013-04 – 2015-05)
- Providing Level 2/3 Support for 300+ local users in downtown Vancouver, and providing remote support for sites across Canada
- Active Directory/MS Exchange Administration
- Unified Communications Administration (Cisco Jabber/Webex)
- Providing MAC Support (Bootcamp/Parallels/Virtual Box/VMWare Fusion)
IT Administrator at Mark Anthony Group (2011-02 – 2013-02)
- Provided local IT Support, and remote support to sties in Toronto, Chicago, and Montreal
- Unified Communications Administration (Cisco Jabber/Webex)
- Active Directory/MS Exchange Administration
Helpdesk Technician at Ritchie Bros Auctioneers (2007-12 – 2010-12)
- Served as helpdesk technician for all the auction sites within Canada, US, UK, Australia, ASIA, and local corporate offices in Burnaby and Richmond
- Used Norton Ghostcast to image/deploy Lenovo laptops
- Unified Communications Administration
- Active Directory/MS Exchange Administration
Education
Certificate in Hardware – CDI College (2002 – 2002)
Secondary School – St. Thomas More Collegiate (1999 – 1999)
