Kim Peterson
Results-driven Hospitality & Food Service Leader
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About
Results-driven Hospitality & Food Service Leader with 17+ years of progressive management experience across high-volume restaurants, quick-service chains, and entertainment venues. Proven success in multi-unit operations, team development, P&L management, cost control, food safety compliance, and customer loyalty strategies. Adept at driving operational excellence, scaling new openings, and building strong community partnerships to grow brand presence.
Experience
Operations Manager - Passionate Hospitality Group - Edmonton, AB
(2025-01)
- Lead daily operations for multiple food service outlets, ensuring compliance with food safety and labor regulations.
- Manage hiring, training, and scheduling for diverse staff teams to maximize productivity and service quality.
- Drive profitability through effective cost control, waste reduction, and upselling strategies.
General Manager – Fatburger/Concession Twin Rinks - River Cree Resort Casino - Enoch, AB
(2019-01 - 2024-12)
- Directed food service operations, staff of 40+, and vendor partnerships to support large-scale events.
- Implemented inventory management system, reducing stock loss by 15%.
- Coordinated community engagement programs, boosting brand visibility and customer loyalty.
General Manager - Boston Pizza - Edmonton, AB
(2014-01 - 2019-12)
- Managed high-volume casual dining location with full P&L responsibility (~$4M annually).
- Recruited, trained, and developed a 50+ person team, reducing turnover by 20%.
- Increased guest satisfaction scores by 18% through improved service protocols and staff training.
Training Manager - Subway - Edmonton, AB
(2012-01 - 2014-12)
- Designed and delivered training programs across multiple franchise locations.
- Standardized onboarding processes, reducing new-hire ramp-up time by 25%.
Restaurant Manager - McDonald's - St. Albert, AB
(2011-01 - 2012-12)
- Directed daily operations for high-volume quick-service restaurant.
- Improved drive-thru service speed by 12% through process optimization.
Restaurant Manager - Chuck E. Cheese - Edmonton, AB
(2007-01 - 2011-12)
- Supervised front- and back-of-house operations for family entertainment venue.
- Enhanced safety and compliance training, reducing workplace incidents.
Store Manager - Burger King - Edmonton, AB
(2004-01 - 2007-12)
- Managed operations, scheduling, and staffing for a fast-paced QSR environment.
- Increased sales through local promotions and upselling initiatives.
Store Manager - Tim Hortons - Shelburne, NS
(1997-01 - 2004-12)
- Oversaw all aspects of operations including staffing, payroll, inventory, and compliance.
- Achieved consistent year-over-year sales growth through operational improvements.
Education
Diploma - Hospitality Management & Business Management
