CEM of Airports - Deployment - Air Canada - Toronto, Ontario
(2022-01)
Deployment
- Achieved proven success at Air Canada Operations while focusing on optimizing the On Time Performance, demonstrating care and class to provide all customers exceptional customer service.
- Developed and managed tasks for staff via the daily roster, including task and location assignment based on qualifications, union restrictions, and operational requirements.
- Ensured operational efficiency and effectiveness by utilizing multiple airport applications as Staff Manager for above and below the wing, CM for monitoring flight status along with Gateview, and data from streamlined planning to delegate daily and timely operational tasks to CES.
- Coordinated closely with multiple operational managers and departments to achieve daily performance targets.
Assistant Manager - Wal-Mart Canada - Whitby, Ontario
(2014-01 - 2022-01)
Management
- Oversaw all aspects of day-to-day store operations while performing duty manager responsibilities.
- Executed duties associated with payroll administration, training & development, attendance management & scheduling, cash office, and general office reporting.
- Performed staffing responsibilities for a 182,000 square foot store with a regular headcount of 400 staff and an additional 80 seasonal employees.
- Created complete P&L management including Sales, Labor, Supplies, and Maintenance budgets.
- Conducted store compliance procedures ensuring alignment with standard operating procedures.
- Provided follow-up to the functionality, execution, and proper use of all store equipment, including Point Of Sale (POS) hardware.
- Supervised all front line and Customer Service staff directly.
- Delivered training to new Operations Supervisors.
Assistant Manager - Wal-Mart Canada - Whitby, Ontario
(2014-01 - 2022-01)
Trainer
- Mentored and advised staff members on approaches to improve Customer Service skills to achieve company goals.
- Delivered training aimed at breaking down seemingly large learning challenges into simple tasks to achieve maximum results.
- Created a trusting atmosphere while being sensitive to staff's strengths, weaknesses, and personal learning styles.
- Built personal rapport with clients and staff to facilitate the training process.
- Conducted orientations and on-the-job training for new employees.
- Monitored inventory and delivery systems to ensure timely in-store placements of products.
- Led and worked within a team to produce increased outcomes.
Assistant Manager - Wal-Mart Canada - Whitby, Ontario
(2014-01 - 2022-01)
Customer Service
- Achieved above average sales and developed strong rapport with customers.
- Networked actively with other stores and clients.
- Maintained store displays and floor stock, frequently changing presentations to accommodate inventory and seasonal trends.
- Assisted with the preparation of special holiday windows and floor displays using personal creativity and planned programs.
- Articulated ideas clearly and concisely.
Store Manager - Bed, Bath & Beyond - Whitby, Ontario
(2006-01 - 2014-01)
Manager - American Eagle - Pickering, Ontario
Operations Manager - Best Buy Canada - Whitby, Ontario
Assistant Manager - Wal-Mart - Pickering, Ontario
