Kiran Deep

Acts with integrity, honesty, and understanding in support of Starbucks' culture, beliefs, and mission. Maintains a calm temperament during times of high volume or odd events to keep the store running smoothly and to set a good example for the shift team. By constantly evaluating the surroundings and customers for indications, anticipates customer and shop needs.

Shift Supervisor - Starbucks

(2021-11)

• Acts with integrity, honesty, and understanding in support of Starbucks' culture, beliefs, and mission.
• Maintains a calm temperament during times of high volume or odd events to keep the store running smoothly and to set a good example for the shift team.
• By constantly evaluating the surroundings and customers for indications, anticipates customer and shop needs.
• Provides feedback to store manager on partner performance during shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Maintains regular and consistent attendance and punctuality

Diploma - Social Service Worker- Gerontology - St. Clair College (2021-05)