Krishna Tanna

Credit and Collections Analyst with experience in credit analysis, accounts receivable, collections, credit risk assessment, customer account management, financial reporting, and month-end reporting. Currently supporting credit and A/R operations for Bell Media's TV, Radio, and Digital Advertising businesses. Experienced in reviewing customer credit applications, financial statements, payment history, outstanding balances, credit limits, and external credit reports.

Strong hands-on experience with A/R Summary, DSO reporting, month-end reporting, collection-agency files, customer refunds, cheque refunds, account coding, statements, and customer data analysis. Previous banking experience includes mortgage, personal, business, and education loan processing, CIBIL and credit-score analysis, KYC verification, financial statement analysis, documentation review, and fraud-risk identification. Proficient in Excel, PivotTables, IBMS, Citrix, PIO, MicroStrategy, SharePoint, and Microsoft Office.

Senior Credit and Collection Analyst - Bell Media - Scarborough, Ontario

(2023-09)

• Manage end-to-end B2B credit and collections portfolios for corporate advertising accounts across Bell Media's TV, Radio, Digital and Production networks, ensuring timely aging resolutions.
• Analyze customer credit applications, financial statements, payment history, outstanding invoices, and account activity to support creditworthiness and credit-risk assessments.
• Review and manage customer credit limits based on credit history, transaction activity, outstanding balances, payment patterns, and company policies.
• Monitor accounts receivable balances and outstanding customer accounts and identify accounts requiring collection follow-up.
• Prepare, maintain, and update collection files for accounts referred to external collection agencies.
• Maintain accurate customer and collection-agency data, including account status, outstanding balances, and collection-related information.
• Support collection activities by reviewing overdue balances, customer payment history, account statements, invoices, and related financial information.
• Participate in Bell Media month-end reporting, including A/R Summary, DSO reporting, Bell reporting, and production reporting.
• Compile, review, and validate A/R and customer data required for month-end reporting and ensure information is accurate and complete.
• Use Excel and PivotTables to organize, analyze, and report customer and accounts receivable data.
• Generate and review customer statements and invoices and provide financial documentation to customers and internal stakeholders.
• Obtain and review customer credit information through Equifax and Dun & Bradstreet (D&B) to support credit decisions and account management.
• Handle customer refund processes, with specific responsibility for cheque refund processing and completing required account coding in the applicable system.
• Review refund documentation and account information to ensure accurate processing and coding.
• Use IBMS, Citrix, PIO, SharePoint, and MicroStrategy to access, maintain, download, and manage customer account and financial data.
• Use MicroStrategy to download customer data files required for account analysis, reporting, and financial review.
• Use SharePoint to manage customer statements, invoices, financial documentation, and supporting records.
• Investigate customer account discrepancies, billing issues, payment inquiries, and outstanding balances and coordinate with appropriate internal teams for resolution.
• Respond to customer and internal inquiries regarding invoices, statements, account balances, payments, refunds, and financial documentation.
• Collaborate with internal teams, customers, credit agencies, and external collection partners to resolve account issues and support timely payment resolution.
• Maintain accurate financial records, collection information, and supporting documentation in accordance with company policies and procedures.
• Manage written email communication with French-speaking customers regarding credit, collections, account inquiries and payment-related matters, using translation resources when necessary to maintain clear and professional communication

Accounting Clerk (A/R & A/P) - Tranquil Care Inc. - North York, ON

(2022-01 - 2023-01)

• Coordinated and managed staff schedules, attendance, shift coverage, and caregiver assignments.
• Processed payroll-related documentation, new hire onboarding, employee records, and banking information.
• Handled accounts payable and receivable, invoicing, reimbursements, and payment tracking.
• Investigated and resolved billing disputes, claims, refunds, and account discrepancies.
• Monitored outstanding accounts and followed up on delayed or non-payments.
• Maintained contracts, employment letters, filing systems, and administrative records.
• Managed Outlook communications, training records, vacation schedules, and employee absences.
• Screened candidates and coordinated interviews for healthcare staff.
• Verified financial and operational data and collaborated with vendors, clients, and internal teams to ensure accurate recordkeeping and reporting.

Administrative Assistant (CO-OP/Internship) - Landed for Success - Scarborough, Ontario

(2021-09 - 2021-11)

Created promotional banners and posters using Canva.com and Unsplash.com.

• Managed the company's email account, responding to new messages and inquiries.
• Organized company's G drive and assigned work to new interns
• Reviewed intern work, provided feedback, and managed their attendance and schedules.
• Guided students with suggestions and appropriate feedback on their work.
• Assisted in creating and scheduling social media content to improve online engagement.
• Maintained and updated company records, databases, and digital content to ensure accuracy
• Trained and supported new interns on company processes, tools, and workplace expectations.

Accounting Clerk - HDFC Bank - Ahmedabad, India

(2014-04 - 2016-05)

• Processed mortgage, personal, business, and education loan applications.
• Reviewed loan documentation, eligibility, KYC, income verification, and credit reports (CIBIL/SAS).
• Prepared PCL statements and balance sheets for loan accounts.
• Coordinated with Sales and Collections teams to resolve payment and cheque bounce issues.
• Assisted in fraud prevention through document verification and compliance checks.
• Maintained loan records and generated reports using the bank’s Loan Origination System (LOS).
• Liaised with valuers, lawyers, coordinators, and managers to support loan processing and issue resolution.

Master of Commerce - Accounting/Finance - Gujarat University, India (2011 - 2013)

Office Administrative Professional - DPCDSB-St Garbriel, ON, Canada (2021 - 2021)

Financial Accounting Fundamentals - DPCDSB-St Garbriel, ON, Canada (2021 - 2021)