Jean Robert Makanda

An accomplished and results-driven Bilingual (French/English) Credit, Collections and Accounts Receivable Analyst with over 20+ Years’ experience spanning the Financial, IT, Manufacturing, Distribution and other Industries. Recognized for effective skills in team leadership, problem solver, negotiation and accounts settlement with attention to detail in a fast-paced environment and effectively maintaining a Low DSO.

Senior Bilingual Collections Officer - GFL - Pickering, ON

(2024-10 - 2026-08)

• Managing a collection portfolio of over 200 business accounts daily by making outbound phone calls, by email and mail as a method of contacting.
• Releasing and putting orders on hold based on business Payment history.
• Noting Collection activity in the account and maintaining follow-up on all past due with help from different departments.
• Processing credit card payment using payroc system and preparing collection daily reports.
• Managing A/R inbound calls to respond in a timely manner to customer account inquiries and building bridges and urgencies to have GFL get paid as priority to keep cash-flow moving in and bring customers' accounts up to date.

Senior Bilingual Collections Officer - Target Specialty Products - Burlington, ON

(2019-06 - 2024-06)

• Contacting businesses in daily basis by phone, email and mail to collect delinquent balances due to Target from 30 days past due to charge-off with daily target as priorities under management supervision.
• Noting collection activity in the account and maintaining follow up on all past due accounts with help from different departments.
• Managing credit application, approve and decline based on Target credit policy, procedures and guidelines.
• Authority on holding and releasing Customer new orders based on account payment status.
• Managing A/R inbound call to respond in timely manner to customer account inquiries and building bridges and urgency to have Target get paid as priority to keep cash-flow moving in and bring customers' accounts up to date.
• Providing documentation to customers requesting invoices, account statements and working with sales rep and other departments to resolve customer issues and disputes.
• Processing customer credit card payment through JP Morgan Chase Bank payment system.
• Working with manager for weekly and monthly AR Review in order to ensure an accurate month-end close and preparing report for writ-off account to be transferred to a third party collection agency.

Senior B2B Bilingual Credit and Collections Officer - Manpower - Toronto ON

(2012-03 - 2019-06)

• Collecting funds on all past due balance due business account due to Manpower from 10 days to 210 days past due from Canadian Corporations.
• Analyzing and reviewing all incoming credit application based on Manpower credit benchmark policy and credit bureau such as D&B, TransUnion and Equifax.
• Approving and declining credit application based on Manpower credit requirements combine with funding and issuing credit authority
• Implementing Manpower collection strategies, goals, targets and skip trace.
• Performing priority collection activities on a daily basis by phone, email and mails.
• Negotiating credit terms and requirements with Manpower branches to increase sales volume and to attract more business, assist and support collection and credit business Unit in US and Europe to evaluate and to recommend best collection policy and solution as necessary.
• Coordinating collection/credit activities to isolate and to write-off high risk and uncollectable customers account.

BA - Economics - University of Ottawa (1993)

Minor BA - Economics - University of Creteil Paris

Student - Former Financial Credit Institute (FCI)