Kristen Campbell

Experienced and award winning leader in operations and profit management with a strong focus on enhancing operational efficiency and team performance. Proven ability in relationship management and strategic planning to align with organizational goals. Seeking to leverage these skills as a General Manager to drive business growth and success.

General Manager at BOCAMAC Family Foods - McDonald's (formerly J.J.H Foods Inc.) (2016-02 – Present)

• Managed profit goals against budget and prior year, keeping controllable costs within budget.
• Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
• Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
• Analyzed data from financial reports to identify areas of improvement in business operations.
• Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
• Maintained positive relationships with key stakeholders including customers, suppliers and partners.

Assistant Manager at J.J.H Foods Inc. (2013-09 – Present)

• Supported senior managers with day-to-day operational requirements.
• Conducted regular inventory checks and placed orders for supplies as needed.
• Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
• Prepared monthly sales reports and presented them to senior management.

Swing Manager at J.J.H Foods Inc. (2010-02 – Present)

• Coached, trained, and mentored staff members on proper customer service techniques.
• Maintained detailed records of daily transactions, including cash handling procedures.
• Ensured timely completion of daily tasks by monitoring progress and providing support as needed.

Crew Trainer at J.J.H Foods Inc. (2009-11 – Present)

• Provided coaching and mentorship to foster a positive work environment among staff members.
• Explained training information in easily understandable terms for individuals from all backgrounds and levels.
• Monitored job performance of assigned crew members, offering constructive criticism when necessary.

Crew Member at J.J.H Foods Inc. (2007-02 – Present)

• Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
• Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
• Coordinated with other crew members to complete assigned tasks quickly and effectively.

Communications in Public Relations – Conestoga College (2013-04)