Kristy Horne

Conscientious and organized individual with extensive experience in managing office operations. Skilled at overseeing patient scheduling, maintaining medical records, case notes, and ensuring compliance with healthcare regulations. Strong background in co-ordinating clinic and administrative staff, optimizing workflow processes, and managing inventory. Solid work ethic and a commitment to maintaining high standard of care, accuracy and efficiency in all tasks.

Clinic Manager/VA/Reception at Livingston Animal Hospital (2020-01 – Present)

• Co-ordinate orders and deliveries of supplies, medications, and food
• Handle invoicing, insurance claims submission, and financial reconciliation
• Maintain accurate records of pharmacy inventory, lab specimens, and client files
• Communicate effectively with suppliers, clients, and vendors to address any issues and ensure smooth operations
• Create and maintain an inpatient care log that notes patient medical history, medications, and diagnoses
• Evaluate existing processes and procedures regularly for continuous process improvements
• Recruit, select, and onboard staff
• Implement strategies to improve customer satisfaction levels
• Manage daily operations including staffing schedules, appointment booking, inventory control, equipment maintenance, and safety protocols

Office Manager/Reception at Riverside Optical Lab (2019-01 – 2020-10)

• Data entry and billing
• Setting up and maintaining client accounts
• Maintaining organized filing system of invoices and inventories
• Entering, billing and tracking product orders
• Packing and shipping orders
• Analyzing and resolving issues with billing or receiving discrepancies
• Completing end of day and end of month reports
• Maintain phone, fax, e-mail and written correspondence with vendors and clients

Lab Assistant/Office Manager at Pro Optix Lab (2015-01 – 2019-10)

• Managing inventory levels to ensure adequate stock for orders
• Coordinating with suppliers to replenish stock as needed
• Maintaining cleanliness and organization in the lab and office space
• Assisting in conducting lens cutting as needed
• Updating and maintaining records of equipment maintenance and calibration
• Collaborating with team members to ensure efficient workflow and communication

Floor Supervisor at Spencer’s Gifts (2013-01 – 2015-10)

• Opening and closing the store
• Receiving and processing new stock
• Training new employees
• Merchandising and in-store promotions
• Loss prevention

Bartender/Server at Kahunaville (2012-01 – 2013-10)

• Crafting and presenting a variety of cocktails and drinks to customers
• Ensuring compliance with all local alcohol serving regulations and policies
• Providing exceptional customer service and engaging with patrons in a friendly manner
• Collaborating with kitchen staff to coordinate food and drink orders for optimal customer experience.
• Assisting with cleaning and maintaining the bar and restaurant area to uphold cleanliness standards

Diploma – Ontario Secondary School