Kriti Dhiman
Design Lead - Service Design, Research
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About
As a Design Lead, I spearhead the development and delivery of user-centric digital payment solutions, enhancing experiences for millions of customers. I lead the Internet Banking segment with a team of UX designers and researchers at Axis Bank, overseeing strategy, user research, stakeholder management, and project execution.
With an MA in Innovation Management from the University of the Arts London, my foundations in service design and user experience research enable me to bring a strategic lens to my work. I've previously worked in domains including healthcare, environmental and social design, delivering solutions focusing on the needs of users, businesses, and societies.
I am passionate about designing for good, and I am always eager to collaborate with like-minded individuals and organizations. Connect with me to discuss how we can work together. I'm actively working on relocating to Canada, having recently obtained my Permanent Residence.
Experience
I bring over seven years of experience in service design, research and strategy.
Education
MA Innovation Management - University of the Arts London
