Kritika Pathak
CUSTOMER CARE ADMINISTRATOR | CLIENT SERVICES & OPERATIONS
Hire this person
Send a job offer directly to this candidate
About
Customer service and operations professional with 7+ years of experience in client communications, accurate documentation, database management and issue resolution. Property management operations background at Paladin Security, with hands-on experience using Maximizer CRM, Adobe Acrobat, Microsoft Word, Excel and Outlook for client records, reports, correspondence and scheduling. Detail-oriented, organized and effective in fast-paced team environments.
Experience
Property Management Operator - Paladin Security
(2023-11 - 2025-07)
- Managed inbound and outbound calls and Outlook email correspondence, responding to client inquiries, coordinating follow-ups and communicating with building operations teams.
- Dispatched emergency response requests to building operators, relaying accurate details and prioritizing time-sensitive issues in a high-pressure property management setting.
- Prepared incident and communication reports using Microsoft Word and Excel; maintained accurate client and operational records for reference, review and follow-up.
- Used Maximizer CRM and Adobe Acrobat to support client information and document management; used Outlook and Microsoft Office tools to manage emails, schedules and administrative workflows while protecting confidential information.
Contact Centre Associate - Web Help India Private Limited
(2021-07 - 2022-12)
- Provided multi-channel customer and employee support, responding to administrative, forms-processing, technology and point-of-sale inquiries.
- Assisted field and corporate employees with forms-processing questions, communicating requirements clearly and escalating issues when needed.
- Evaluated associate performance to identify strengths and opportunities for improvement, supporting service quality and operational consistency.
Representative, Operations - Concentrix Daksh India Pvt. Ltd.
(2016-07 - 2021-03)
- Supported Amazon Music customers through chat and messaging channels, delivering professional written responses and timely issue resolution.
- Documented and escalated unresolved customer concerns to appropriate departments to support efficient follow-up.
- Maintained a customer-focused approach while managing multiple service inquiries in a fast-paced operations environment.
Education
Master of Business Administration (MBA) - University of Canada West (2024)
Bachelor of Computer Applications - RCIT College (2015)
