Office/Business Operations and Administrative Support - Manage, but not limited to, daily office operations, working closely with different departments and entities, ensuring office and business processes and deadlines are met.
- Maintain and update provincial regulatory records.
- Manage office purchases as well as office equipment; price negociation.
- Plan/coordinate all client events in Montreal as well as all employee activities.
- Contact person for all questions related to customer/supplier invoicing and other requests.
- HR support: post open positions on various university websites; review incoming resumes; schedule and hold telephone interviews with potential recruits; onboard new recruits; maintain monthly employee attendance records.
- Responsible for tidying up training and conference rooms and setting up proper equipment required for meetings and trainings.
Facilities management / crisis management - Supervise facility-related tasks to ensure a safe, comfortable and functional work environment.
- Liaise with the building manager to ensure that any issues that may arise on our premises are resolved quickly and efficiently so as not to adversely affect the company's operations.
- Review and forward office lease and insurance certificates to the appropriate resources.
- Manage and coordinate logistics surrounding moves/renovations by working closely with the Facilities Manager, office space designers, project manager and senior management to ensure timelines and budget allocation are respected.
- Primary contact working closely with various disaster recovery and crisis management teams following events such as Covid, fire and water damage, requiring a quick and seamless turnaround, without any impact on business operations and employee productivity.
Documentation support and linguistic services
- Create, maintain and centralize document repositories using SharePoint and internal networks.
- Write procedure manuals covering internal system processes and update training manuals and user guides while respecting the company's branding policies in place.
- Primary contact for translation, proofreading and correction of internal and external documents. This led the company to make significant savings in translation costs over the years.
- Create educational webcasts in French/English for internal training purposes.
- Write, translate and transcribe customer case studies highlighting their satisfaction with our products.
