Amanpreet Kaur

Client service coordinator

Talent

BramptonMember since April 20, 2026

Committed learner with strong problem-solving abilitiesCollaborative team leadershipExperienced in Microsoft Office applicationsFlexible and adaptableAttention to detailActive listeningStrong written and verbal communicationProficient in scheduling and planningFlexible in changing environmentsSimultaneous task execution in high-stress environmentsIndependent problem-solverConflict resolution proficiencyTime management

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Committed learner with strong problem-solving abilitiesCollaborative team leadershipExperienced in Microsoft Office applicationsFlexible and adaptableAttention to detail

About

Results-driven professional with strong analytical, communication, and teamwork skills, adept at quickly adapting to new environments and challenges. Committed to contributing to team success while continuously developing professional expertise. A positive attitude and dedication to lifelong learning foster a collaborative and innovative work atmosphere. Proven ability to thrive in dynamic settings, ensuring effective solutions and enhanced productivity.

Experience

Client Service POD Lead at Bayshore Healthcare Solutions (2023-05 – 2023-10)

Led client service operations as POD Lead

Reports and collaborates with other Case Managers, funders or government program as required
Notify clients and field employees regarding initial and ongoing schedules
Complete data entry and maintain accurate current scheduling documents
Handle and document prospective client inquiries regarding request of care and service
Worked effectively in fast-paced environments
Worked well in a team setting, providing support and guidance

Client Service Coordinator at Bayshore Healthcare Solutions (2022-03 – 2025-10)

Coordinated client services and managed scheduling operations

Communicate: Professionally engage with patients, families, staff, and funder organizations
Process: Quickly handle funder referrals and updates in the EMR (Procura)
Review: Collaborate with Supervisors, field employees and patients to assess service needs
Schedule: Assign care providers based on client needs, geographic area, staff skill-set and availability
Coordinate: Ensure consistent caregiver assignments and service delivery
Notify: Keep patients and staff informed of initial and ongoing schedules
Utilize: Optimize staff schedules to meet their availability and client care needs
Resolve: Address patient concerns promptly and follow escalation pathways

Customer Service Representative at KFC (2021-04 – 2022-04)

Provided customer service in fast-paced food service environment

Resolved guest complaints promptly and professionally
Resolved the conflicts with customers and team members
Took necessary steps to meet customer needs and effectively resolve food or service issues
Communicated with customers in the drive-thru
Managed cash register operations, ensuring accurate transactions and balanced drawers
Collaborated with team members to enhance workflow efficiency during peak hours