Kwame Henderson

Retail operations leader with 4+ years of experience managing fast-paced environments, leading teams, and driving sales performance. Skilled in inventory control, merchandising execution, and customer service excellence with a strong record of exceeding KPIs.

Visual Merchandising Lead at JYSK (2023-01 – 2024-01)

Led execution of floor sets, window displays, and product placement to support sales and brand standards.

• Led execution of floor sets, window displays, and product placement to support sales and brand standards.
• Trained and coached staff on visual merchandising and presentation techniques.
• Monitored inventory and adjusted displays to maximize sell-through.
• Maintained store appearance through daily recovery, signage updates, and visual compliance.

Assistant Front Store Manager at Shoppers Drug Mart (2021-01 – 2023-01)

Managed multi-department daily operations with focus on sales execution, customer service, and loss prevention.

• Managed multi-department daily operations with focus on sales execution, customer service, and loss prevention.
• Supported onboarding and development of frontline staff to strengthen team performance.
• Executed promotions and store initiatives, consistently exceeding sales and service KPIs.
• Oversaw high-volume vendor receiving and dairy purchasing to control inventory and reduce shrink.

Merchandiser & Receiver at Shoppers Drug Mart (2018-01 – 2021-01)

Handled receiving and inventory with precision, ensuring product availability and store presentation.

• Handled receiving and inventory with precision, ensuring product availability.
• Created eye-catching displays that optimized shelf space and drove sales.
• Kept stock areas clean, organized, and compliant with safety standards.

RECA Real Estate Fundamentals in Real Estate – NAIT

High School Diploma – ST. Elizabeth Catholic High School