Kwan Tung Li

Bilingual hospitality and administrative coordination professional with 6+ years of experience spanning luxury hotel services and healthcare administrative coordination. Skilled in managing reservations, VIP and client relations, contracts and billing, and cross-departmental liaison to ensure a seamless client experience. Strong background in high-volume inquiry handling, scheduling, month-end and account reconciliation, meeting coordination and minute-taking, and vendor communication.

Proficient in Microsoft Office, with proven ability to learn property management and hospital systems (PMS/CRM/EMR) quickly.

Surgical & Medical Administrative Coordinator

• Served as first point of contact for 300+ patients weekly, processing incoming referrals and coordinating appointments with patients, surgeons, and referring providers.
• Reviewed referral and created patient charts and followed up on incomplete information.
• Validated patients information and processed OHIP, WSIB and IFH billing and insurance documentation with a high level of accuracy for a high-volume patient caseload.

Administrative Assistant

• Supported high-volume patient intake and appointment scheduling in a fast-paced clinical setting.
• Coordinated referral and prescription documentation between patients, physicians and outside providers, ensuring accurate and timely communication.
• Assisted physicians with medical documentation and EMR record updates, accurately scribing and maintaining clinical information.

Front Desk Agent

• Acted as first point of contact for 200+ VIP guests weekly, coordinating reservations, requests and itineraries with a high-touch, detail-oriented service approach.
• Resolved guest inquiries and requests efficiently by phone, email and in person, maintaining professionalism and accuracy under high-volume conditions.

Client Engagement Associate

• Coordinated meetings, hot-desk arrangements, office move-ins, member requirements and event logistics.

Front Office Coordinator

• Coordinated front desk and reservation activities; maintained accurate records and handled guest requests by phone, email and in person.

• Bachelor's Degree in Hotel Management
• Higher Diploma in Hospitality Management