Underwriter | Product Coordinator | Analyst | Ombudsman Support - The Dominion - Toronto
(1993-01 - 2010-12)
- Evaluated Personal Lines Automobile and Property risks, adhering strictly to company underwriting guidelines and regulatory requirements.
- Assessed new business applications, renewals, endorsements, and policy changes to determine risk acceptability and ensure compliance.
- Applied sound underwriting judgment, expertly balancing customer service, profitability, and the corporate risk appetite.
- Interpreted complex underwriting manuals, policy wording, rating rules, and company procedures to resolve intricate underwriting issues.
- Provided expert technical support and guidance to brokers, customer service representatives, and internal business partners on underwriting policies and procedures.
- Researched complex operational issues, formulating and recommending practical underwriting solutions.
- Collaborated with cross-functional departments to enhance underwriting processes and effectively resolve customer concerns.
- Supported product initiatives and operational improvements through diligent research, in-depth analysis, and precise policy interpretation.
- Maintained meticulous documentation, ensuring both regulatory compliance and underwriting accuracy.
- Utilized Guidewire, PowerBroker, and Power underwriting systems to manage underwriting workflows and streamline policy administration.
Compliance Auditor - The Facility Association - Toronto
(2010-01 - 2012-12)
- Conducted technical audits to verify underwriting file compliance with company standards and insurance regulations.
- Identified underwriting risks, inconsistencies, and opportunities for operational enhancement.
- Performed detailed research and analysis of underwriting practices to ensure adherence to best practices.
- Prepared comprehensive audit reports, presenting actionable recommendations to management.
- Managed highly confidential insurance information with a steadfast commitment to regulatory compliance.
Consultant – Health Care Recruitment - Strategic Resource Consultants - Toronto
(2012-01 - 2016-12)
- Conducted detailed evaluations and assessments utilizing established organizational criteria for healthcare recruitment.
- Performed thorough research and analysis to inform and support critical hiring decisions.
- Managed multiple competing priorities effectively, consistently meeting strict deadlines.
- Cultivated strong professional relationships through exceptional communication and client-focused service.
Business Owner - Tom's Family Restaurant - Caledon
(2015-01 - 2025-01)
- Directed all facets of business operations, encompassing budgeting, financial administration, staffing, scheduling, and customer service.
- Analyzed operational challenges and strategically implemented effective business solutions.
- Developed enduring customer relationships through professional communication and adept problem resolution.
- Maintained precise financial and operational records while adeptly balancing multiple concurrent priorities.
Medical Assistant - Dr. David Wagman Medical Practice - Caledon
(2016-01 - 2022-12)
- Maintained accurate and confidential patient records with exceptional attention to detail.
- Coordinated administrative and clinical priorities seamlessly within a fast-paced medical environment.
- Demonstrated robust organizational, communication, and problem-solving skills to ensure efficient practice operations.
Web Broker - ThinkInsure - Toronto
(2022-01 - 2023-12)
- Conducted detailed client interviews to meticulously assess automobile insurance risks.
- Collected, reviewed, and verified underwriting information to facilitate optimal policy placement.
- Recommended tailored insurance solutions aligned with underwriting guidelines and individual client risk profiles.
- Collaborated closely with underwriting teams to expertly resolve complex client-related situations.
- Maintained comprehensive and accurate documentation, ensuring strict regulatory compliance throughout the process.
