Lau Grace

Make high-quality drinks for the customers Make connections with customers and satisfy them Keep the store tidy and clean

Barista - Starbucks (Canada) - Canada

(2022-07 - 2024-01)

• Make high-quality drinks for the customers
• Make connections with customers and satisfy them
• Keep the store tidy and clean

Concierge - Megastrength Security Services

(2021-11 - 2022-03)

• Provide quality and efficient information and reception desk services to tenants and visitors
• Handling inquiries and complaints, confirming reservations, problems solving and to provide the necessary follow-up to ensure tenant and visitor satisfaction

Passenger Service Officer - Hong Kong Airport Services Ltd - Hong Kong

(2019-08 - 2020-05)

• Oversaw ticketing, gate and ramp services
• Escorted handicapped passengers from terminal to aircraft
• Instructed passengers on safety and emergency procedures and answered all passenger inquiries

Barista - Starbucks (Hong Kong) - Hong Kong

(2018-09 - 2019-08)

• Recommend products based on a solid understanding of individual customer needs and preferences
• Create a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
• Clean counters, machines, utensils and seating areas daily

Kitchen Assistant - Eastside Grill Kitchen and Bar - Sydney

(2017-05 - 2018-01)

• Food ingredients preparation
• Make dishes if orders come

Commis 2 (Cold section) - SHARK (Swire Hotels Properties)

(2015-01 - 2017-04)

• Make and pack salad and sandwich
• Food ingredients preparation
• Assist with stock rotation

Foundation Certificate - Physiotherapy Assistant - Yan Oi Tong YES Training Institute (2021-06 - 2021-07)

Diploma - Western Food Preparation - Hospitality Industry Training and Development Centre (2013-05 - 2014-09)