Naidja Lopez

Dedicated customer service professional with a strong background in beverage preparation and retail. Proven ability to create welcoming experiences, accurately take orders, and maintain service standards in fast-paced environments. Skilled in teamwork, multitasking, and effectively communicating with diverse customers in English, Spanish, and Portuguese.

Barista - Aramark Canada, Starbucks

(2024-08)

• Prepare a variety of handcrafted beverages, including coffee, espresso-based drinks, teas, and blended beverages while following Starbucks standards.
• Delivered friendly, attentive customer service by greeting guests, taking accurate orders, and addressing customer needs promptly.
• Answer customer questions about menu items and assist customers with beverage choices based on their preferences.
• Executed efficient service during peak periods, ensuring order accuracy and a positive experience for all customers.
• Coordinated with coworkers to maintain smooth, efficient service throughout shifts.
• Maintain a clean, organized, and welcoming work environment throughout the shift.
• Adapt quickly to changing customer needs and different responsibilities while managing multiple tasks.
• Follow established preparation and service procedures to provide consistent products and customer service.

Barista - He Brews Ahava Coffee

(2025-06)

• Prepared and served coffee, espresso drinks, and other beverages following standard preparation methods.
• Took accurate customer orders and addressed menu inquiries to ensure customer satisfaction.
• Greeted customers warmly, delivering attentive service to enhance café atmosphere.
• Maintained positive, professional demeanor while engaging with customers to foster a welcoming environment.

Food Service Worker - Gator BBQ

(2024-08)

• Served food to customers during high-volume events, ensuring satisfaction and timely service.
• Collaborated with team members to deliver prompt customer service in fast-paced settings.
• Called out completed orders to maintain clear communication and support efficient service flow.
• Cleaned and organized work area to ensure a safe and efficient environment.

Retail Salesworker - Seasonal - Group Dynamite, Garage Clothing

(2024-05 - 2024-09)

• Delivered customer service and assisted customers to enhance shopping experience.
• Maintained organized and welcoming showroom to promote customer engagement.
• Collaborated with team to support daily store operations and ensure smooth workflow.

English Tutor - Preply

(2024-03 - 2025-05)

• Tutored individuals in English as a second language online, fostering language acquisition and confidence.
• Facilitated active participation through engaging conversations and discussions, promoting language fluency.
• Strengthened communication skills of diverse learners through tailored tutoring sessions.
• Adapted communication and explanations to different learning needs.

Bachelor of Science - Thompson Rivers University | Kamloops (2026-01)

High School Diploma - International School of Port-of-Spain | Trinidad and Tobago (2019-01)