Lavanya Kambo

Behaviour Interventionist with hands-on experience supporting children and youth with Autism in school-based and behavioural intervention settings. Experienced in 1:1 and group support, skill acquisition, behaviour intervention plans, data collection and progress monitoring, self-care routines, individualized teaching materials, and interdisciplinary collaboration. Brings additional customer-service and administrative experience from Shaw Communications, including phone/email communication, record maintenance, troubleshooting, de-escalation, and resolving client concerns.

Educational Instructor - PALS Autism School - Surrey, BC

(2024-09)

• Provide 1:1 and group support to students with Autism in a school-based program.
• Implement skill-acquisition programs targeting communication, social skills, leisure skills, life skills, and academics.
• Implement behaviour intervention plans with fidelity and support students with self-care activities as needed.
• Collect accurate data, chart progress, and submit summarized data for analysis.
• Create individualized learning materials and communicate daily with parents and team members through written and verbal communication.
• Support students during community outings and field trips.
• Collaborate with Speech-Language Pathologists, Occupational Therapists, and other consultants to support student goals.

Behaviour Interventionist - SBAI Semiahmoo Behaviour Analysts, Inc.

(2023-08 - 2024-09)

• Used data collection and analysis to monitor behaviour progress, make data-driven decisions, and modify intervention strategies.
• Used frequency charting, duration charting, time sampling, and interval observation.
• Recorded academic and behavioural information and tracked progress toward behavioural, communication, and life-skills goals.
• Supported children with everyday activities including brushing teeth, toileting, and eating, while reinforcing appropriate communication and behaviour.
• Oversaw junior Behaviour Interventionists and supported accurate implementation of ABA programs.
• Conducted assessments to monitor client progress and adjusted strategies as needed.

Customer Account Specialist & Technical Support Specialist - Shaw Communications

(2022-01 - 2023-03)

• Supported customers by phone and email, resolved complaints, maintained account records, and provided clear service information.
• Used effective de-escalation tactics to resolve customer concerns and grievances.
• Maintained detailed records of customer interactions and resolved technical/network issues through step-by-step support.

Fashion & Customer Service Representative - Walmart

(2019-01 - 2022-12)

• Trained new employees, supported customers, processed and stocked merchandise, and maintained safe and organized work standards.

Bachelor of Business Administration - Project Management - Yorkville University (2019-01 - 2022-12)