Letitia Greyling

Logistics and operations leader with 10+ years of experience across transportation, dispatch, fleet coordination, warehouse support, donor services, and regulated blood collection environments. Brings supervisory experience leading frontline teams, improving workflows, supporting training, managing operational performance, and maintaining compliance with GMP and OH&S requirements. Offers hands-on experience from Canadian Blood Services and the South African National Blood Service, including experience working in a unionized environment and collaborating with union representatives in a support capacity.

Operations Manager / Dispatch Manager - Merlin Shredding - Calgary, AB

(2025-02 - 2026-04)

• Managed daily logistics operations for 8 trucks completing 25-35 jobs per day.
• Oversaw dispatch, routing, scheduling, and service delivery to meet customer requirements.
• Supervised drivers and frontline staff, providing coaching, training support, and performance feedback.
• Coordinated fleet maintenance, inspections, and compliance tracking to support safe operations.
• Monitored workflow efficiency and service performance, resolving operational issues in real time.
• Supported continuous improvement by refining processes and improving day-to-day execution.

Shipping & Receiving Supervisor - SiteOne Landscape Supply - Calgary, AB

(2024-01 - 2025-02)

• Coordinated dispatch and delivery scheduling for internal and third-party drivers.
• Managed warehouse operations, inventory accuracy, supply flow, and equipment readiness.
• Supervised staff and maintained daily operational and service standards.
• Ensured safety compliance, accurate documentation, and organized receiving and shipping activities.

Donor Care Associate - Canadian Blood Services - Calgary, AB

(2022-01 - 2023-12)

• Performed phlebotomy, donor screening, and confidential documentation in a GMP-aligned environment.
• Supported clinic logistics, donor flow, and frontline operations during high-volume collections clinics.
• Maintained safety, compliance, and accuracy in all donor interactions and procedures.
• Collaborated with staff and volunteers to support efficient clinic service delivery.
• Managed donor intake, concierge support, and frontline communication in a highly regulated setting.

Operations Manager - U2ME Delivery Services - Calgary, AB

(2018-08 - 2022-07)

• Led daily transportation, dispatch, routing, and fleet operations in a fast-paced environment.
• Supervised drivers and coordinated fleet maintenance, inspections, and compliance activities.
• Managed staff scheduling, training support, and operational issue resolution.
• Oversaw quality control, service execution, and workflow coordination.
• Supported customer service, retention, and day-to-day operational continuity.

Public Relations Assistant - South African National Blood Service - South Africa

(2013-01 - 2015-10)

• Recruited donors and coordinated mobile blood clinic schedules across multiple regions.
• Planned community outreach events and managed stakeholder relationships.
• Worked in a unionized environment and collaborated with union representatives in a public relations support capacity.
• Supported regulated blood collection operations and clinic logistics.

Donor Attendant - South African National Blood Service - South Africa

(2008-09 - 2015-10)

• Delivered mobile blood donation services across the region.
• Performed donor intake, data capture, and quality control with high accuracy.
• Assisted nursing staff and maintained compliance with safety standards.
• Conducted calibration and equipment quality checks.