Operations Manager / Dispatch Manager - Merlin Shredding - Calgary, AB
(2025-02 - 2026-04)
- Managed daily logistics operations for 8 trucks completing 25-35 jobs per day.
- Oversaw dispatch, routing, scheduling, and service delivery to meet customer requirements.
- Supervised drivers and frontline staff, providing coaching, training support, and performance feedback.
- Coordinated fleet maintenance, inspections, and compliance tracking to support safe operations.
- Monitored workflow efficiency and service performance, resolving operational issues in real time.
- Supported continuous improvement by refining processes and improving day-to-day execution.
Shipping & Receiving Supervisor - SiteOne Landscape Supply - Calgary, AB
(2024-01 - 2025-02)
- Coordinated dispatch and delivery scheduling for internal and third-party drivers.
- Managed warehouse operations, inventory accuracy, supply flow, and equipment readiness.
- Supervised staff and maintained daily operational and service standards.
- Ensured safety compliance, accurate documentation, and organized receiving and shipping activities.
Donor Care Associate - Canadian Blood Services - Calgary, AB
(2022-01 - 2023-12)
- Performed phlebotomy, donor screening, and confidential documentation in a GMP-aligned environment.
- Supported clinic logistics, donor flow, and frontline operations during high-volume collections clinics.
- Maintained safety, compliance, and accuracy in all donor interactions and procedures.
- Collaborated with staff and volunteers to support efficient clinic service delivery.
- Managed donor intake, concierge support, and frontline communication in a highly regulated setting.
Operations Manager - U2ME Delivery Services - Calgary, AB
(2018-08 - 2022-07)
- Led daily transportation, dispatch, routing, and fleet operations in a fast-paced environment.
- Supervised drivers and coordinated fleet maintenance, inspections, and compliance activities.
- Managed staff scheduling, training support, and operational issue resolution.
- Oversaw quality control, service execution, and workflow coordination.
- Supported customer service, retention, and day-to-day operational continuity.
Public Relations Assistant - South African National Blood Service - South Africa
(2013-01 - 2015-10)
- Recruited donors and coordinated mobile blood clinic schedules across multiple regions.
- Planned community outreach events and managed stakeholder relationships.
- Worked in a unionized environment and collaborated with union representatives in a public relations support capacity.
- Supported regulated blood collection operations and clinic logistics.
Donor Attendant - South African National Blood Service - South Africa
(2008-09 - 2015-10)
- Delivered mobile blood donation services across the region.
- Performed donor intake, data capture, and quality control with high accuracy.
- Assisted nursing staff and maintained compliance with safety standards.
- Conducted calibration and equipment quality checks.
