Lillian Ugulu

IT specialist with over a year of experience in technical support, software troubleshooting, data analysis, data engineering, and programming. Strong background as a Predictive Analyst, applying machine learning algorithms to derive insights from complex datasets, efficiently diagnosing and resolving technical issues, committed to supporting data-driven solutions, and continuously learning in data science and IT support environments. Additionally, I am skilled in time management, team collaboration, adaptability, and communication.

I am also proactive, self-motivated, and dependable.

IT Support Specialist

University of Calabar Teaching Hospital, Nigeria

March 2021 – February 2022

• Updated and maintained the hospital website and provided technical support for system reliability.
• Used Python (Django) to manage over 1,000 staff records, ensuring data integrity and accessibility.
• Documented and managed staff data, improving HR processes and data accuracy.
• Performed routine software checks, resolving errors quickly to reduce downtime and boost productivity.

Predictive Analytics Post-degree Diploma

University of Winnipeg PACE, Manitoba

September 2023 – September 2024

• Proficient in statistical analysis and machine learning to interpret complex datasets, driving data-informed decision-making. 
• Analyzed unstructured datasets using machine learning algorithms and storing results in databases. 
• Skilled in Linux and bash scripting for data acquisition, loading transformed data into relational databases, and working to uncover hidden trends.
• Strong communicator, adept at translating technical insights for cross-functional team collaboration.