Lily Ordonez

Experienced Business/System Analyst specializing in data integrity, operations support, and business process improvement. Proven track record in coordinating with stakeholders, managing data quality, resolving issues, and delivering accurate reporting in fast-paced environments. Skilled at handling sensitive information and collaborating across teams.

Strategic Information Analyst at EWong SA (2025-01 – 2025-06)

Managed data quality control and incident escalation for key business projects. Developed dashboards and process improvements to support decision-making.

• Managed data quality control and incident escalation for key business projects.
• Developed dashboards and process improvements to support decision-making.
• Liaised between users, developers, and stakeholders to identify and document business needs.
• Ensured accurate and timely information flow, maintaining high data standards.

Quality Assurance/BI Consultant (Contract) at Zions Bancorporation (2022-11 – 2024-08)

Conducted data validation, gap analysis, and cleansing for critical financial systems. Collaborated with cross-functional teams to resolve data issues.

• Conducted data validation, gap analysis, and cleansing for critical financial systems.
• Collaborated with cross-functional teams to resolve data issues.
• Maintained organized documentation and supported process testing and reporting.
• Worked with sensitive data, ensuring confidentiality and integrity.

Business / Systems Analyst at Multiple Projects (Freedom Mobile, AmeriHealth Caritas, JM Family Enterprises) (2013-01 – 2022-12)

Gathered and translated business requirements for data integration and reporting. Supported operational teams with data profiling, audit, and quality assurance tasks.

• Gathered and translated business requirements for data integration and reporting.
• Supported operational teams with data profiling, audit, and quality assurance tasks.
• Maintained accurate data models and documentation for HR, finance, and retail domains.
• Facilitated communication between technical and business teams to ensure operational needs were met.

Business / Systems Analyst at Neptune Technology Group (2009-09 – 2013-02)

Defined data mappings and conducted gap analysis for SAP and manufacturing IT environments. Managed technical relationships with vendors and business users.

• Defined data mappings and conducted gap analysis for SAP and manufacturing IT environments.
• Managed technical relationships with vendors and business users to clarify requirements.
• Designed data flows, produced BI reports, and supported mission-critical operations with data analysis and validation.

Degree in Computer and System Engineering – St. Martin de Porres University

Course in Data Warehouse Lifecycle & ETL Architecture – Kimball University

Postgrad in System Testing Engineering – Canadian Career College