Zach R

Results-driven HVAC Operations Leader with over 7 years of combined experience spanning technical installation, wholesale distribution, and branch management. Proven track record of leading high-performing sales and counter teams, optimizing inventory levels, and managing large-scale client accounts. Adept at driving operational efficiency, scaling business growth, and resolving complex technical and customer service escalations in fast-paced environments.

Wholesale Team Lead at Ecco Supply (2024-06 – Present)

• Served as Interim Branch Manager for an 8-month transition period, successfully directing daily branch operations, staff scheduling, and facility workflows.
• Lead and mentor a team of front-counter staff and inside sales representatives to consistently meet and exceed regional sales targets.
• Oversee branch inventory management, utilizing data-driven forecasting and trend analysis to maintain optimal stock levels and minimize product deficits.
• Act as the primary escalation point for complex contractor and customer inquiries, delivering technical support and resolving conflict with a focus on client retention.

Inside Sales Representative at Ecco Supply (2023-03 – 2024-06)

• Cultivated and sustained high-value business relationships with mechanical contractors, engineers, and HVAC professionals.
• Translated HVAC technical specifications into tailored product solutions, project quotes, and system designs for commercial clients.
• Collaborated closely with the warehouse and logistics teams to ensure accurate order fulfillment and on-time project deliveries.

Counter Sales Representative at Ecco Supply (2022-08 – 2023-03)

• Provided technical expertise and product support directly to trade professionals regarding wholesale HVAC equipment, parts, and installation supplies.
• Processed complex sales transactions, generated accurate project bids, and minimized order errors through diligent data entry.

Team Lead at Rauh-Welt Begriff (RWB) Canada (2022-01 – 2022-08)

• Spearheaded digital operations by managing 5 e-commerce sales portals, driving order fulfillment, and optimizing supply chain logistics.
• Structured and executed audience engagement strategies across 3 social media platforms to increase web traffic and brand reach.

Sales Executive & Residential Installer at Hamco Heating & Cooling (2019-01 – 2022-12)

• Evaluated residential properties to engineer, measure, and quote custom HVAC system installations optimized for energy efficiency and client budget.
• Performed technical installations of residential furnaces, air conditioning units, tankless water heaters, and ductless mini-split systems.

Diploma in Heating, Refrigeration and Air Conditioning Technology – Humber College (2018)

Certification in Gas Technician 2 Certification Program – Halton Skilled Trades Academy (2019)

Ontario Secondary School Diploma in Specialist High Skills Major (SHSM) – Landscaping – White Oaks Secondary School (2014)