Ali Bafagih

Administration Manager at Ron Queen Services Inc (2025-10 – 2026-03)

Managed full financial operations using QuickBooks, ensuring 100% on-time client billing and accurate financial reporting across multiple active work sites.
Reduced procurement and supply costs by 10% through optimized buying cycles and strategic vendor sourcing.
Decreased fleet operational downtime by 15% through disciplined preventive maintenance scheduling and compliance management for a 20-vehicle fleet.
Coordinated multi-site logistics and materials delivery, maintaining 100% operational readiness for field crews.

Sales Manager at FSSC MENA LLC (2023-10 – 2025-09)

Launched MENA regional sales operations from scratch for a European food safety certification and auditing company, building the entire client portfolio with no prior market presence.
Achieved 15% year-over-year revenue growth and expanded active client portfolio by 10% through targeted outreach and tailored proposals to food manufacturers, processors, and hospitality operators.
Improved overall business profitability by 25% by optimizing service delivery workflows and integrating operational technology solutions.
Ensured 100% client compliance with UAE food safety regulations and IFS certification standards, reducing regulatory risk and improving client retention.

Business Development Manager at Expert Mark Group (2023-11 – 2025-01)

Advised international companies on UAE market-entry strategies including free zone vs mainland setup, ownership structures, regulatory compliance, and regional representation.
Signed 7 strategic channel partnership agreements with major UAE free zones in under 4 months including Masdar City, RAK Free Zone, Ajman Free Zone, and Abu Dhabi Financial District, generating new client referral pipelines.
Secured 10+ corporate consulting engagements and increased sales conversion rates by 30% through consultative, insight-led client engagement.
Grew qualified lead generation by 20% and improved proposal acceptance rate by 25% through targeted prospecting and industry event engagement.

Business Development Manager at Balhaf Trading Company LTD (2023-01 – 2024-03)

Launched new business verticals in renewable energy, identifying market opportunities and building supplier relationships that delivered 15% revenue growth within the first year.
Surpassed annual sales targets by 10% through strategic proposal development, competitive vendor negotiations, and consultative client acquisition.
Conducted market research to identify underserved product categories and client segments, enhancing the company service portfolio and competitive positioning.

Operations Manager / Owner at INS Market (2018-07 – 2020-08)

Operated a multicultural retail store with full P&L ownership including supplier negotiation, product buying, inventory management, staffing, and daily operations.
Grew annual revenue to $1.3M with 20% year-over-year growth through community-focused positioning and merchandising optimization.
Reduced operational costs by 15% through inventory optimization and improved procurement practices.
Recruited, trained, and led store team, improving overall team performance by 20% through structured onboarding and coaching.

Inside Sales Account Manager at Dell Canada (2016-01 – 2017-01)

Managed a portfolio of 300 corporate accounts with full responsibility for retention, revenue growth, upselling, and strategic win-back of clients who had moved to competitors.
Managed a CAD $3M in quarterly sales quotas through Salesforce CRM-driven account planning and consultative selling.
Re-engaged and recovered churned accounts through tailored competitive proposals, restoring lost revenue.
Achieved 95% customer satisfaction rating through structured account reviews and personalized engagement strategies.
Recognized for top-tier performance in client retention and revenue growth.

Sales & Customer Service Executive at Teleperformance Canada (2015-05 – 2015-09)

Achieved 90% customer retention rate through consultative selling and personalized customer support.
Increased individual sales performance by 10% through solution-based product recommendations aligned to customer needs.

Country Manager – Yemen at Cegelec Oil & Gas Division (2007-03 – 2014-04)

Built and managed Yemen country operations from the ground up, growing revenue from $800K to $3.25M in under 3 years.
Served as primary contract authority and client relationship owner for engineering, electrical installation, and maintenance contracts valued between USD $500K and $1.5M per contract.
Managed strategic relationships with international energy and infrastructure companies operating under concession agreements with the Yemeni government.
Led and managed 40+ staff across multiple field sites with full accountability for recruitment, logistics, deployment planning, and performance management.
Exceeded annual revenue targets by 20% consistently including through periods of regional conflict, while expanding operations into UAE and KSA markets.

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