Lisoyi Emmanuel

Compassionate and results-driven professional with over 3 years of experience in care management, advocacy, and community engagement. Proven ability to lead multidisciplinary teams, plan and implement person-centered programs, and foster positive outcomes for children, youth, and individuals with diverse abilities.

Key Support Worker - Pacific Coast Children's Resources

(2023-04)

• Conduct comprehensive needs assessments to develop personalized care plans for children and youth with diverse abilities and complex behaviors.
• Advocate for clients' rights, facilitating access to critical resources including housing, healthcare, and counseling.
• Collaborate with multidisciplinary teams, including MCFD, healthcare professionals, and community partners, to deliver holistic, family-centered care.
• Apply trauma-informed practices to create safe and supportive environments for clients.
• Supervise and guide team members, ensuring adherence to care plans and fostering professional growth.
• Maintain detailed, confidential records and provide insights into program effectiveness through accurate reporting.
• Assist in managing compliance with Licensing Regulations and cultural diversity standards.

The Most Responsible Support Worker - Bonaventure Support Services - Nanaimo, BC

(2021-04 - 2026-03)

• Organized oral medications for clients following dosage and schedule requirements.
• Maintained detailed records of services performed on clients.
• Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
• Supports vulnerable individuals with communication difficulties, learning disabilities, or mental health issues.
• Tracking and recording vitals, managing medication routines, and recognizing changes in physical or mental demeanor

Customer Service Representative - Bell

(2018-11 - 2020-06)

• Delivered high-quality customer service, resolving over 300 inquiries weekly and reducing churn through effective relationship management.
• Identified trends in customer feedback, leading process improvements that enhanced efficiency and satisfaction.
• Collaborated with teams to optimize call handling procedures, decreasing average handling time by 90 seconds.
• Pioneered initiatives to address customer concerns, improving retention and loyalty.

Associate of Arts - Individualized Studies - Vancouver Island University

High School Diploma - Oasis Model College