Administrative Support – Planning/Development & Protective Services - MD of Lesser Slave River - Slave Lake, AB
(2023-04 - 2026-02)
- Assisted in bylaws, drafting policies, procedures, quarterly reports, and Requests for Decision.
- Entered and processed development permits (Catalist Planner), subdivision applications, and Protective Services complaints (MRF, JOIN).
- Prepared minutes for Municipal Planning Commission and Council.
- Pulled statistical data to create summaries for Protective Services and Planning.
- Responded to public inquiries by phone, email, and in person.
Citizen Report Specialist - Calgary Police Service - Calgary, AB
(2021-12 - 2023-09)
- Processed online police reports and communicated with victims of crime via email and telephone.
- Dispatched crime complaints and ensured accurate documentation.
Community Peace Officer - City of Calgary - Calgary, AB
(2007-02 - 2021-07)
- Conducted detailed inspections of commercial, industrial, and residential properties to enforce municipal bylaws and provincial statutes, educating owners on compliance requirements and achieving voluntary resolutions whenever possible.
- Investigated and resolved hundreds of bylaw complaints annually, demonstrating strong situational awareness and de-escalation skills in potentially confrontational situations.
- Assisted with live animal capture operations, primarily involving cats, while working alongside Animal Control Officers and using appropriate tools and safety protocols.
- Delivered public presentations on bylaw compliance and safety to audiences of up to 100 people, including schools, daycares, Métis organizations, and Calgary Housing.
- Liaised regularly with Calgary Transit, Calgary Humane Society, Alberta Health Services, and other agencies to coordinate effective complaint resolution.
- Documented infractions with photographs and prepared clear, accurate reports for enforcement actions, appeals, or court proceedings.
- Served as Wellness Ambassador, supporting staff well-being initiatives across the department.
Fair Entry Administrator - City of Calgary - Calgary, AB
(2019-08 - 2020-11)
- Processed applications for subsidized programs, including transit, taxes, recreation, and senior services.
- Provided customer service to diverse populations, including low-income residents and seniors.
Research Analyst - City of Calgary - Calgary, AB
(2017-02 - 2019-02)
- Researched municipal bylaws, compared cross jurisdictional legislation, and prepared recommendations for management.
Sentence Administrator - Alberta Solicitor General - Calgary, AB
(1997-02 - 2007-02)
- Managed conditional sentence documentation and provided reception support.
