Louise Edwards

First contact for emergency calls for service and can trigger the Incident Management System (ICS). The Dispatcher answers the telephone, maintains contact, and dispatches the security workers through the MacEwan's FM radio system. Takes down complaints and personal information and creates/maintains a daily Security Services activity log. Provides front counter support at Security Services to receive complaints, deal with lost and found items, and any general inquiries.

Dispatcher - MacEwan University - Edmonton, AB, CA

(2019-01)

First contact for emergency calls for service and can trigger the Incident Management System (ICS). The Dispatcher answers the telephone, maintains contact, and dispatches the security workers through the MacEwan's FM radio system. Takes down complaints and personal information and creates/maintains a daily Security Services activity log. Provides front counter support at Security Services to receive complaints, deal with lost and found items, and any general inquiries.

• Dispatching personnel according to written schedules, or as required by emergency situations
• Monitoring CCTV Cameras and making copies for court purposes

Dispatcher - Airport Taxi and Air Limo - Edmonton, AB, CA

(2015-01 - 2019-12)

Demonstrating excellent time management skills by being fully responsible for planning, coordinating, and managing multiple jobs at one time (i.e. answering calls, providing trip quotes, and managing accounts)

• Processing information and instructions to co-ordinate the activities of drivers using a variety of computer-aided communications and dispatching equipment
• De-escalating emergency situations by using strong decision-making and technical skills (in charge of troubleshooting POS machines and the taxi drivers software that is installed on their computers)
• Advising drivers of route and traffic challenges such as construction, accidents, or weather conditions
• Dispatching personnel according to written schedules, or as required by emergency situations
• Utilizing extensive knowledge of Edmonton and surrounding areas
• Taking control of critical situations by exemplifying excellent listening skills (responsible for communicating and dealing with various cultures as English is a second language for most drivers)
• Working under a unified mission of continuous improvement and operational excellence

Telemarketer - SMRT Consulting Inc - Edmonton, AB, CA

(2014-01 - 2015-12)

Key responsibilities: Generated business growth and customer loyalty by preparing and executing sales agreements. Surpassed sales targets by successfully selling cable tv packages for Bell TV. Maintained data/information by ensuring accuracy and integrity of all clients billing records.

Office Manager - Jon Den Consulting - Edmonton, AB, CA

(2010-01 - 2014-12)

Key responsibilities: Provided administrative support for a growing accounting firm. Created a team-spirited environment while adhering to all company policies and office procedures. Supported day-to-day operational activities by completing administrative and financial tasks.

Taxi Dispatcher - Greater Edmonton Taxi Service - Edmonton, AB, CA

(2008-01 - 2010-12)

Key responsibilities: Demonstrated strong leadership skills while supervising 12 call takers within a time-sensitive environment. Coordinated day-to-day scheduling by utilizing computer aided dispatching system (all cars have GPS trackers). Created optimum working conditions by handling complains with 500 cab drivers in a diplomatic manner.

Police Dispatcher/911 Operator - Royal Canadian Mounted Police - Edmonton, AB, CA

(1985-01 - 2005-12)

Sault College (1995-01 - 1995-12)

High School Diploma - Sault Collegiate Institute