Lourdes Jayno

Experienced sales and operations professional with strong leadership background in retail, food service, and telecommunications. Currently providing telecom solutions while delivering excellent customer service and supporting daily store operations. Eager to meet sales targets while building strong customer relationships.

Previously served as Operations Manager at Jollibee Foods Corporation, managing staff training, scheduling, inventory control, and daily restaurant operations while ensuring service quality and operational efficiency.

Holds a Diploma in Business Management & Entrepreneurship from Algonquin College, with strong knowledge in business planning, marketing, Canadian business law, and financial management. Skilled in team leadership, staff development, inventory management, food safety, and customer relations.

Passionate about leading teams, improving operations, and delivering excellent service. Actively seeking management opportunities where I can contribute my leadership skills and grow with a strong company.

Highly motivated and results-oriented professional with over 9 years of combined experience in operations management, sales, training, and administration. Proven expertise in leading teams, managing day-to-day operations, staff training, customer service, and inventory control. Strong leadership background developed through work in retail, food service, and educational institutions.

Fully equipped with business management knowledge, excellent problem-solving skills, and a strong commitment to delivering operational excellence, making me a strong fit for a role.

Diploma in Business – Management & Entrepreneurship

Algonquin College, Ottawa | September 2023 – August 2025

• Gained practical training in Microsoft Office, CRM systems, accounting, and retail marketing
• Developed strong leadership, customer service, and business communication skills
• Learned key concepts in inventory management, sales strategy, and team coordination
• Completed a business research project focused on operational planning and customer engagement

Bachelor of Science in Business Administration, Major in Marketing Management

Saint Theresa’s College – Cebu, Philippines | 2008 – 2012

• Built a solid foundation in business operations, marketing strategies, and client relations
• Gained experience in administrative tasks, market research, and professional correspondence
• Trained in preparing reports, coordinating tasks, and supporting team goals remotely