Lovania Carpen

Administrative and client support professional with 4+ years of experience in customer service, estate administration, and office coordination. Skilled at managing sensitive information, streamlining processes, and delivering a seamless client experience. Bilingual in English and French with strong communication and organizational abilities.

BILINGUAL CUSTOMER SUPPORT ANALYST - INSIGHT GLOBAL - Toronto - Remote

(2023-03 - 2026-06)

• Delivered bilingual support (English/French), resolving customer issues efficiently
• Identified recurring concerns and recommended process improvements
• Maintained internal knowledge bases and FAQs
• Collaborated with cross-functional teams to improve service quality

ASSISTANT ESTATE ADMINISTRATOR - SPERGEL – LICENSED INSOLVENCY TRUSTEES - Toronto-Remote

(2022-10 - 2023-05)

• Oversee estate files including probate documentation, asset tracking, and distributions
• Coordinate communication between clients, legal teams, and financial institutions
• Maintain accurate financial and legal records with high attention to detail
• Conduct research on tax requirements and property information
• Provide timely, professional responses to client inquiries

RECEPTIONIST

(2021-02 - 2021-12)

• Managed front desk operations and client interactions
• Handled calls, bookings, and scheduling for staff
• Supported office operations through data entry and organization

Diploma - Business Management - Curtin University

Secondary School Diploma

Additional Training - French Studies - Alliance Française