Shay (Sheila) Baxter

I bring extensive experience in administration, client service, and database management, supporting professionals across real estate, trades, construction, and executive-level operations.

• 20+ years delivering administrative and client service support across diverse industries.
• Skilled in managing CRM and proprietary databases, including data scrubbing, entry, and reporting.
• Bookkeeping background: QuickBooks, expense tracking, tax preparation, and custom spreadsheets.
• Strong customer service focus with a history of client retention in both retail and service industries.
• Experienced in streamlining workflows and supporting decision-making through clear, accurate information.

• Managed client databases across real estate, trades, construction, and executive-level operations, ensuring accurate and up-to-date records.
• Performed data scrubbing, entry, and reporting for multiple systems, including proprietary databases and CRM platforms.
• Provided bookkeeping support: QuickBooks, expense tracking, tax preparation, and custom spreadsheets.
• Delivered customer service and client support via phone, email, and in-person, maintaining high satisfaction and retention.
• Streamlined workflows and administrative processes, improving efficiency and supporting decision-making for clients.
• Coordinated office and project tasks, including document management, filing, and cross-functional communication.

Ryerson University – Project Management (Certificate) – planning, coordination, and workflow oversight

OpenAI Academy – ChatGPT at Work; AI for Educators (2025) – applied AI for workflow optimization and content support

DeepLearning.AI – Prompt Engineering for Developers (In Progress) – enhancing efficiency in digital systems

IBM SkillsBuild – Agile Explorer, Design Thinking Practitioner – process improvement and project coordination

Canva Design School – Canva for Work, Graphic Design Essentials – visual communication and documentation support