Lovepreet Kaur

Dedicated customer service professional with experience in training and leading teams, skilled in resolving complaints and enhancing customer satisfaction. Proficient in cash handling and multitasking in fast-paced environments. Seeking to leverage these skills in a new role to support and contribute to team success.

Retail Sales Associate - Hudson's bay - Abbotsford, British Columbia

(2021-05 - 2023-02)

• Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
• Greeted customers and engaged in conversation to assess needs.
• Provided friendly and knowledgeable assistance to customers on the sales floor.

Assistant manger - Freshii - Abbotsford, British Columbia

(2022-03 - 2024-04)

• Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
• Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
• Helped oversee the daily operations of the store, managing staff and inventory.

Barista - Starbucks - Abbotsford, British Columbia

(2022-02 - 2024-05)

• Operated cash registers and handled cash and card transactions.
• Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
• Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.

Associate of Arts degree - University of Fraser Valley