Lucy Della Penta

Detail-oriented and accurate professional with strong judgment and reliability. Clear and professional communicator skilled at handling sensitive information. Cooperative and supportive team member with proven ability to manage multiple tasks with accuracy and efficiency in fast-paced healthcare environments.

Steno/Clerk at Pembroke Regional Hospital (2004 – Present)

• Transcribe medical documents including History & Physicals, Consultations, Emergency Reports, Radiology Reports, Operative Reports, Geriatric Mental Health Assessments, Psychiatry/Mental Health Clinic Reports, Delivery Notes, and Outpatient Consultations
• Edit speech recognition documents using ExtTEXT
• Register and admit patients in Emergency and Radiology Departments
• Book and schedule Radiology examinations using Anzer Central Scheduling
• Provide clerical support for the Ontario Breast Screening Clinic
• Maintain electronic and paper patient charts and filing systems
• Perform switchboard duties on multi-line phone systems, including paging and responding to emergency codes
• Provide reception services, customer support, data entry, and general correspondence

Medical Transcriptionist at Accentus Inc. (2008 – 2013)

Admin. Assistant at Community Care Access Centre (2001 – 2003)

• Liaise with clients, service providers, and case managers to update schedules and care plans

Office Manager at General Store Publishing House (1994 – 1998)

• Manage accounts receivable, purchasing, shipping, and sales
• Create documents including advertisements, catalogues, promotional flyers, and web content

Certificate in Microcomputer Applications – Algonquin College (1990)

OSSD – Glebe Collegiate Institute (1984)