Lulb

Compassionate and adaptable Personal Support Worker (PSW) and Community Justice Services Worker with strong experience delivering client-centered care in both institutional and home settings. Proven ability to collaborate with interdisciplinary teams, support individuals with various needs, and maintain detailed documentation. Skilled in personal care, behavioral support, and fostering therapeutic relationships to enhance quality of life.

Culturally sensitive and committed to equity and inclusion, especially in supporting immigrant and vulnerable populations.

Child Respite Support Worker / Home Care at ConnectWell Community Health (2025-09 – Present)

• Provided compassionate in-home respite care to children with diverse physical, developmental, and behavioral needs
• Assisted with personal care, including hygiene, dressing, toileting, and feeding, in accordance with individualized care plans
• Ensured a safe and supportive environment through continuous supervision and proactive safety measures
• Engaged children in age-appropriate recreational, educational, and therapeutic activities
• Supported emotional well-being through companionship, reassurance, and positive interaction
• Followed family guidelines, care plans, and behavior support strategies consistently
• Monitored and reported changes in the child's condition to parents or supervisors
• Assisted with mobility, positioning, and prescribed routines within scope of practice
• Performed light housekeeping duties related to the child's care

School Placement at Ottawa Community Immigration Services Organization (2025-02 – Present)

• Assisted clients with immigration-related processes, including work permits, citizenship applications, and travel documents, while shadowing experienced settlement counselors
• Supported intake and reception duties, building rapport and trust with individuals from diverse linguistic and cultural backgrounds
• Contributed to accurate client record-keeping by updating and maintaining over 200 profiles in the OCMS database
• Promoted inclusive and client-centered service delivery with a strong emphasis on cultural awareness, empathy, and equitable access
• Participated in listening client assessments and referrals, gaining hands-on experience in needs-based service planning
• Maintained confidentiality and organization through accurate filing of both paper and electronic client records

Community Support Specialist at UCCM (2025-11 – Present)

Fosters strong relationships with residents and owners through consistent, values-aligned communication while providing exceptional administrative support to Condominium Managers. As the front-facing representative of UCCM, the Community Support Specialist delivers a welcoming, professional, and solution-oriented experience in every client interaction.

• Correspondence | Export monthly correspondence for each client; to be prepared two days prior to each board meeting
• Front Line Communication | Respond to resident inquiries within 24 hours and escalate matters to management team as required
• Inspection Report Administration | Review weekly inspection reports for each property; track status of deficiencies noted, write first letters for rule compliance
• Work Order Status Reporting | Report outstanding work orders to managers for follow-up with contractors
• Notice Distribution | Distribute notices prepared by managers to communities via e-mail, add to UCCM app documents, print for delivery as needed
• Administrative Tasks | Sending chargebacks prepared by managers to residents, sending resident letters and other administrative tasks as needed to support the team
• Document Compliance | Receives resident forms and leasing documents

Personal Support Worker at Quality Care (2023 – 2023)

• Provided individualized care tailored to each resident's needs and preferences
• Assisted with ADLs, including mobility support, personal hygiene and dressing
• Monitored and documented changes in behavior and health, reporting promptly to nursing staff
• Assisted with activities of daily living (ADLs): hygiene, mobility, toileting, dressing, feeding and transferring
• Supported client safety and dignity in alignment with care plans

Personal Support Worker & Companion at Sweater Gang Company (2022 – 2023)

• Delivered personalized care with a focus on companionship, safety, and emotional well-being
• Guided mobility and range-of-motion (ROM) exercises
• Encouraged autonomy and participation in daily activities and household routines as well supervision
• Documented care interventions and observed client behavior for reporting

Personal Support Worker at Granite Ridge (2019 – 2021)

• Assisted with hygiene, feeding, transferring and mobility support
• Learned care protocols under supervision while applying classroom knowledge

PSW Placement Level 2 at Garden Terrace (2019-06 – 2019-06)

• Assisted with hygiene, feeding, transferring and mobility support
• Learned care protocols under supervision while applying classroom knowledge

PSW Placement Level 1 at Forest Hill (2019-04 – 2019-04)

• Gained foundational experience supporting and safe transferring residents in long-term care
• Shadowed experienced PSWs and collaborated in a team setting

Private Home Caregiver at Private Residence (2010 – 2012)

• Provided palliative care, mobility support, and emotional companionship
• Supported medication assistance and maintained accurate care logs
• Communicated with healthcare professionals and family members for coordinated care

City Coordinator at Sol Salud EPS (2007 – 2007)

• Coordinated health programs in multiple cities to promote wellness and accessibility
• Registered clients and maintained health data systems
• Delivered community-centered services in diverse and underserved areas

Community and Justice Services Diploma in Community and Justice Services – Algonquin College (2023-09)

Personal Support Work Certificate in Personal Support Work – Algonquin College (2019-09 – 2019-05)

RN in Nursing – Javeriana University (2007-06 – 2009-06)