Maddox Santos

Customer-focused professional with experience in sales, hospitality, and high-volume customer service. Comfortable in fast-paced environments, quick to build rapport, and consistent under pressure. Bringing strong communication skills, coachability, and a genuine interest in helping people to find what they need.

Server/Barback at Bar-Italia (2026-03 – Present)

• Managed full table service in a high-volume bar and restaurant setting, balancing guest attentiveness with fast table turnover during peak hours
• Supported bar operations as barback, keeping the bar stocked, organized, and service-ready throughout busy shifts
• Built product knowledge of the bar's wine, cocktails, and other drinks to make informed recommendations and upsell guests

Sales Development Representative at Freelance (2025-09 – 2026-03)

• Engaged business owners through high-volume outbound outreach, qualifying needs and booking appointments for sales teams
• Built rapport quickly over the phone and communicated clearly and without pressure to move conversations forward
• Maintained detailed CRM records in Close, keeping every follow-up organized and on time

Route Manager / Sales Contractor at Legacy Marketing / Avayda Pest Control (2025-05 – 2025-08)

• Generated over $40,000 in serviced revenue through door-to-door sales, building trust and communication
• Contributed to a 170% increase in serviced revenue year-over-year, exceeding company records
• Handled objections with patience and helped customers make confident decisions on the spot
• Managed daily routes, tracked every client interaction, and managed technicians' schedules

Host at The Keg Steakhouse + Bar (2025-01 – 2025-05)

• Delivered warm, professional first impressions to every guest in a high-volume fine dining environment
• Managed seating coordination and guest flow during peak hours while staying organized and composed
• Communicated across the floor and kitchen teams to keep service seamless and resolve issues early

Server / Expo at Bull & Filly (2024-05 – 2024-12)

• Managed a full section in a high-volume environment, adapting to different guests and situations quickly
• Increased upsell performance through genuine recommendations and attentive table management
• Handled POS transactions accurately and resolved guest concerns quickly and professionally

Sushi Chef at Wasabi Sabi (2023-02 – 2024-07)

• Prepared and plated dishes in a fast-paced kitchen, maintaining quality and consistency throughout service
• Managed ingredient inventory and collaborated with the team to keep operations running smoothly

Bachelor of Commerce (Honours) – Asper School of Business, University of Manitoba (2023)