Maggie Lee

Implement individualized behavior intervention plans by translating complex goals into clear, practical steps for students with diverse learning and behavioral needs. Collaborate with educators, parents, and support teams to align expectations, communicate progress, and adjust strategies based on client needs. Maintain accurate progress documentation and feedback loops, supporting consistent service delivery and measurable client outcomes.

Behavior Interventionist - Spectrum Behavior Consulting - Vancouver, BC

(2024-09)

• Implement individualized behavior intervention plans by translating complex goals into clear, practical steps for students with diverse learning and behavioral needs.
• Collaborate with educators, parents, and support teams to align expectations, communicate progress, and adjust strategies based on client needs.
• Maintain accurate progress documentation and feedback loops, supporting consistent service delivery and measurable client outcomes.

Administrative Assistant - Dr. Cheng Optometrist - Richmond, BC

(2024-05)

• Manage electronic medical records and patient information with strong attention to accuracy, confidentiality.
• Support patient visits by collecting pre-exam information, assisting with visual field testing, and explaining next steps in a clear and professional manner.
• Resolve daily client inquiries by phone and email, balancing problem solving, scheduling needs, and timely follow ups.
• Navigate EMR, scheduling, and administrative platforms simultaneously while coordinating with clinical staff to maintain efficient patient flow.

Front Desk - Drive Badminton - Richmond, BC

(2022-11 - 2025-04)

• Handled high-volume customer inquiries regarding bookings, billing, memberships, facility policies, and service issues in a fast-paced front desk environment.
• Built strong product and service knowledge to provide personalized recommendations, support customer decision-making, and improve the overall client experience.
• Resolved scheduling conflicts, payment questions, and facility concerns by communicating clearly with customers and collaborating with team members during peak hours.
• Used POS and booking systems to process transactions, update records, manage reservations, and maintain accurate customer information.

Bachelor of Arts - Psychology - Kwantlen Polytechnic University (2021)

Dogwood Diploma - Abbotsford Senior Secondary School (2021)