Mahesh Kumar

Customer-focused professional with experience in security, customer service, and fast-paced work environments. GC Tactical certification with strong communication, observation, problem-solving, and emergency-response skills. Seeking full-time opportunities in security or customer service.

Customer Service / Team Member - Tim Hortons

(2020-04 - 2023-07)

• Provided friendly and efficient customer service in a busy restaurant environment.
• Took customer orders, processed payments, and handled cash and POS transactions accurately.
• Prepared and served food and beverages while following quality and food-safety procedures.
• Maintained cleanliness and organization of work areas, counters, and dining areas.
• Worked effectively with team members during busy periods to maintain fast service.
• Responded professionally to customer questions, requests, and concerns.

Event Guard / Patrolling and Crowd Control - SecurTac Protection Services - Scarborough

(2024-05 - 2025-08)

• Event guard, patrolling, and crowd control.
• Conducted routine checks to deter and detect suspicious activities or security breaches.
• Monitored parking lots, entry/exit points, and high-traffic zones.
• Observed and reported security issues, hazards, and incidents to management.
• Responded quickly to medical incidents, fires, disturbances, and other emergencies.
• Monitored crowd density and flow and assisted attendees while maintaining a visible presence.

Security Guard - Paragon Security - Scarborough

(2023-09 - 2024-05)

• Inspected and patrolled premises regularly.
• Monitored property entrances and authorized entry of people and vehicles.
• Secured exits, doors, and windows and responded to alarms promptly.
• Provided assistance to staff, patients, and visitors in need.
• Performed patient watch and monitored for suspicious activity.
• Conducted interior and exterior patrols.

Master of Business Administration - G.J.U. (1998-01 - 1998-01)

Bachelor of Arts - C.R.M. Jat College (1996-01 - 1996-01)