Mampilackal Sanths

Seasoned Medical Billing Specialist: Over five years of in-depth experience managing medical billing processes, ensuring accuracy, compliance, and efficiency within high-volume healthcare settings.

Proven Operations Management Capabilities: Demonstrated success in optimizing operations and leading teams to enhance productivity and operational excellence in the medical and retail sectors.

Expertise in Customer Service and Sales: Skilled in handling customer inquiries, resolving issues, and maintaining high levels of customer satisfaction through effective communication and service delivery.

Strong

Analytical and Problem-Solving Skills: Adept at analyzing complex data, identifying trends, and implementing solutions that improve process efficiency and reduce operational costs.

Effective Team Leader and Collaborator: Experienced in building, mentoring, and leading teams, fostering a collaborative environment that encourages peak performance and professional growth.

Technical and Process Improvement Skills: Proficient in using MS Office for various administrative and operational tasks, coupled with a practical understanding of process improvement techniques.

Adaptable and Resilient Professional: Known for flexibility, adaptability to changing environments, and maintaining high performance under pressure.

CNC Machine Operator at Meridian Lightweight Technologies (2024-12 – Present)

• Setting up, operating and maintaining various CNC machines to perform machining operations.
• Interpreting blueprints and job orders to determine the necessary machining operations.
• Entering codes for speed, feed, and toolpath for the CNC machine.
• Verfiying the dimensions of machined parts using tools like micrometers and calipers.
• Ensuring that machined parts meet specified tolerances and quality standards.

Medical Billing Specialist at Cognizant Technology Solutions (2022-01 – 2024-09)

• Managing and overseeing the daily operations of medical billing activities to ensure accuracy and compliance with industry standards.
• Coordinating with healthcare providers and insurance companies to facilitate smooth billing processes and expedite claims resolution.
• Implementing strategies to enhance productivity and efficiency within the billing department
• Developing and maintaining strong relationships with patients, ensuring clear communication and resolution of billing issues.
• Analyzing billing data to identify trends, discrepancies, and opportunities for process improvements.
• Ensuring that all billing operations are compliant with current healthcare laws, regulations, and standards.
• Training and mentoring new staff on billing practices and software, fostering a knowledgeable and efficient team.
• Continuously monitoring and reviewing billing practices and systems to adapt to new regulations or technical advancements.
• Conducting regular audits of billing activities to ensure accuracy and completeness of charges.

Medical Billing Associate at Omega Healthcare (2019-03 – 2021-12)

• Handled detailed billing tasks for various healthcare services, ensuring the accuracy and timeliness of claim submissions.
• Resolved billing disputes and handled inquiries from patients and insurance companies, maintaining high standards of customer service.
• Assisted in the implementation of new billing software, including testing and feedback to optimize usability and efficiency.
• Prepared regular reports on billing activities and presented findings to management, contributing to strategic planning and decision-making.
• Collaborated with healthcare professionals to ensure that billing practices align with medical procedures and documentation.

Bachelor of Business Administration – Bangalore University - India (2018-01)

Diploma in Mechanical Engineering – Nandha Engineering - Tamilnadu, India (2015-01)