Anika Kupsch

Detail-oriented and results-driven professional with a solid background in administration support, accounts receivable, accounts payable, administrative support and customer service.

Account Receivables/Accounts Payable - QAI Laboratories, Ltd

(2019-01)

• Maintained client accounts by reviewing and verifying information, processing adjustments, and posting to the accounts receivable ledger.
• Processed billings and claims by electronically submitting, printing, checking, and adjusting as required. Issued statements for clients.
• Reconciled account balances by matching invoices, payments, and refunds, and making necessary adjustments where required.
• Responded to inquiries in person or by telephone, providing written or verbal responses.
• Followed up on accounts by reviewing the balance, and initiated contact through telephone or written communication.
• Entered charges and payments into the billing systems, determining appropriate charges and general ledger codes.

Administrative Assistant - Critical Supply Canada

(2017-03 - 2018-04)

• Coordinated and managed daily office operations, including calendar management, scheduling appointments, and organizing meetings.
• Responded to emails and phone calls, providing prompt and professional communication with clients, vendors, and internal team members.
• Prepared and edited documents, reports, and presentations using Microsoft Office Suite.

Member Services Representative - Planet Fitness

(2018-09 - 2023-01)

• Greeted and assisted members with a friendly and approachable demeanor, creating a welcoming atmosphere.
• Effectively communicated gym policies, programs, and promotions to current and prospective members.
• Processed new member sign-ups, renewals, and cancellations, ensuring accurate and up-to-date membership records.

Sale Associate - Urban Behavior

(2014-11 - 2015-02)

• Proactively acknowledged, greeted, and assisted customers in the store.
• Offered customers exemplary and timely service.
• Served multiple customers, discovered their needs, and made recommendations to generate sales.
• Handled cash, checks, and credit card transactions.
• Merchandised, restocked, and maintained sales floor.
• Maintained visually appealing and effective displays for the entire store.

Rick Hansen Secondary school

University of the Fraser Valley

Douglas college