Manmeet Kaur

Highly skilled and compassionate Claims Adjuster with over 10 years of customer service experience and 3+ years in property and catastrophe claims handling. Known for investigating and resolving complex claims with empathy, accuracy, and efficiency. Adept at on-site inspections, policy interpretation, and estimating damages using tools like Xactimate. Ready to respond swiftly to natural disasters and assist clients in navigating emotionally and financially difficult situations.

Catastrophe Claims Adjuster - Td Meloche Monnex Insurance

(2023-06)

• Investigate and manage property claims following natural disasters across multiple provinces.
• Conduct thorough field inspections, damage assessments, and generate estimates using Xactimate.
• Settle claims fairly and promptly while maintaining compliance with provincial insurance regulations.
• Collaborate with contractors, restoration companies, and internal teams to ensure smooth customer recovery.
• Provided frontline support for insurance clients, answering policy and billing questions.
• Escalated urgent claim-related issues to the appropriate departments while tracking progress for clients.
• Maintained a call resolution rate above 90% and received regular positive feedback from supervisors and clients.
• Delivered compassionate service during traumatic events, earning a 4.9/5 average customer satisfaction score.

Personal Banker – Full Time - TD Canada Trust - Calgary, AB

(2021-11 - 2023-06)

• Play a key role in advising customers of high level financial solutions from a range of available investment and credit banking solutions
• By asking thoughtful financial questions, engage with customers and create positive experiences to retain and deepen relationships
• Increase customer financial confidence by providing personalized financial advice, answering customer questions, and addressing their concerns; raising matters as appropriate to team members or partners while maintaining confidentiality and accuracy
• Work closely with existing and prospective customers to provide financial reviews, discuss portfolio updates and suggest additional personalized solutions based on their financial goal.
• Participate fully as a team member, help build a positive and diverse work environment, willingly assist and mentor others in the completion of work activities, and address communication issues efficiently.

Various Customer-Facing Roles - Banking and Hospitality Industries

Prior to entering the insurance field, I gained over 6 years of customer-facing experience in both the banking and hospitality industries, where I developed key skills in conflict resolution, client retention, and high-pressure communication. This foundation has been instrumental in handling emotionally charged claims with professionalism and empathy.

Masters in business admin - Business Administration - Delhi, India (2015)

Bachelor of Arts - Arts - Delhi University (2013)