Manthan Gandhi

CAPM-Certified Project Management Professional with practical experience in operations control, quality audits, and structured workflow execution in busy environments. Proven ability to manage KPIs, reduce operational risks, work with different stakeholders, and keep compliance documentation up to date. Skilled in tracking issues, planning, and standardizing process.

Health and Well-Being | Career Break (2025-01 – Present)

Undertaking a period focused on health and well-being, commencing in 2025.

Front End Service Associate at Dive-In Eatery (2023-02 – 2024-11)

Delivered high-volume customer service in a fast-paced environment, supporting daily operations and ensuring consistent service standards.

• Delivered high-volume customer service in a fast-paced environment, supporting daily operations and ensuring consistent service standards.
• Coordinated order flow between front-of-house and kitchen teams to maintain service efficiency during peak periods.
• Managed transactional accuracy, payment processing, and reconciliation while maintaining compliance with operational procedures.
• Resolved customer concerns using structured problem-solving, improving service recovery and maintaining satisfaction levels.
• Supported shift operations through workload balancing and communication across cross-functional teams.
• Contributed to maintaining performance standards aligned with quality, safety, and customer experience benchmarks.
• Assisted in daily operational coordination, supporting workflow continuity and minimizing service bottlenecks.
• Maintained performance under high-demand conditions, ensuring timely delivery and adherence to service KPIs.
• Supported onboarding of new staff by guiding them on service procedures and customer interaction standards.

Production Coordinator at PWO Canada (2022-01 – 2022-10)

Managed daily production workflows across a robotic welding line that delivered 1,200 to 1,500 units per shift. Official title: Team MAG Weld Associate – Robotic Welding Line.

• Managed daily production workflows across a robotic welding line that delivered 1,200 to 1,500 units per shift. This ensured schedule adherence and minimal downtime.
• Monitored operational performance against shift targets. I identified risks and bottlenecks early, escalating issues only when necessary to maintain continuity.
• Executed startup and shutdown procedures that met safety and quality standards. This supported controlled transitions between project phases.
• Support preventive maintenance planning by using standardized checklists. I tracked completion and reported variances to technical staff.
• Performed first-level troubleshooting on equipment issues, resolving minor breakdowns on my own to avoid unplanned interruptions and lessen technician reliance.
• Worked with maintenance, quality, and line technicians to prioritize tasks, manage dependencies, and restore operations within set timelines.
• Kept daily operational logs, inspection records, and performance data, which contributed to reporting and ongoing improvement efforts.
• Ensured equipment readiness by performing inspections, configurations, and changeovers, allowing smooth execution of production plans.
• Replaced worn components and checked system functionality to reduce operational risk and support asset management.
• Followed structured process documentation and compliance procedures, which reinforced standardized delivery and readiness for audits.

Quality Coordinator at Jefferson Elora Corporation (2021-01 – 2021-12)

Coordinated quality audits and inspection schedules to ensure they met customer specifications and internal standards. Official title: Weld Associate.

• Coordinated quality audits and inspection schedules to make sure they met customer specifications and internal standards.
• Designed and implemented custom audit checklists and control procedures based on product and client needs.
• Conducted in-process and final inspections, checking outputs against established quality KPIs and acceptance criteria.
• Managed inspection planning for gauges, tools, jigs, and fixtures, ensuring they were calibrated and ready for use.
• Worked with production and quality leadership to set inspection priorities that matched delivery timelines.
• Identified and documented non-conformances, process gaps, and risk areas, bringing issues to attention with suggested fixes.
• Created operator training materials and standard work instructions to support process standardization and knowledge transfer.
• Kept audit records, compliance logs, and performance data, which helped with reporting and traceability needs.
• Supported continuous improvement efforts by looking at recurring defects and suggesting process changes.
• Ensured compliance with customer-specific performance testing protocols and quality governance frameworks.

Post-Graduate Diploma in Applied Manufacturing Management – Conestoga College

Bachelor in Engineering – C.K. Pithawalla College of Engineering & Technology (GTU)