Customer Success & Operations Manager
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Detailed-oriented professional with 10 years of experience leading cross-functional teams and overseeing all aspects of business operations. Demonstrated expertise in process improvement, cost reduction, and team management. Proven ability to develop and implement effective strategies that increase efficiency and productivity. Skilled in building and maintaining strong relationships with stakeholders, vendors, and customers. Seeking a challenging role to leverage my skills and experience in driving organizational success.
Highly adaptable professional with extensive international experience, having lived abroad for nearly 8 years and possessing English as a second language along with intermediate proficiency in Spanish. Recognized for expertise in worldwide shipping/customer service operations and skilled in utilizing a range of software tools such as Microsoft Excel, Microsoft Word, Shipstation, Zoho, Alchemer, and UPS & DHL systems. Demonstrated proficiency in workflow planning, management information systems, cost reduction strategies, and team leadership. Equipped with a comprehensive understanding of CRM (Customer Relationship Management) and SaaS (Software as a Service) platforms, ensuring optimal customer engagement and satisfaction. A proven track record of success in driving operational efficiency, enhancing productivity, and achieving business objectives.
2020 - 2022
