Maria Deepthi R
Service Management Specialist | IT Change Manager | ITIL® v4 Certified
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About
Results-driven Service Management Specialist with 6+ years of overall experience in IT Service Management, Change Management, Service Operations, Stakeholder Management, and Process Improvement. Proven expertise in governing end-to-end change processes, coordinating Change Advisory Board (CAB) activities, monitoring KPIs and SLAs, and ensuring adherence to ITIL best practices. Currently driving change management governance for AI-powered automation initiatives aimed at enhancing operational efficiency and improving user experience.
Experience
Service Management Specialist / Senior Analyst – Change Management - Allianz Technology
(2022-01)
- Govern end-to-end IT Change Management processes aligned with ITIL best practices.
- Conduct risk and impact assessments for Standard, Normal, and Emergency changes.
- Facilitate CAB meetings and collaborate with global stakeholders.
- Monitor KPIs and drive continuous service improvement initiatives.
- Ensure compliance with governance frameworks and service management standards.
- Lead change management activities for AI-powered chatbot initiatives aimed at improving operational efficiency and reducing manual effort.
Lecturer - St. Anne's PU College
(2020-01 - 2021-12)
- Delivered technical training in computer science subjects and programming languages.
Software Development Intern - Tata Consulting Engineers
(2020-01 - 2021-12)
- Developed web applications using ASP.NET, C#, and SQL.
Senior Operations Executive - Reliance IT Park
(2016-01 - 2018-12)
- Supported Jio applications and operational activities.
Education
M.Sc. - Computer Science - St. Joseph's Autonomous College (2020-01)
B.Sc. - Physics, Mathematics, Computer Science - St. Anne's Degree College for Women (2016-01)
