Maria Seno

Superior customer service skills developed in the hospitality and customer service sector focused on the delivery of quality customer care. Strong mathematical skills demonstrated through effective cash handling, processing credit and debit transactions, balancing receipt and technical skills, operating the cash registers and administrative banking transaction, business deposits and general clerical support. Additionally, I possess personal qualities that make me an ideal candidate for the position.

I am excellent at speaking and interacting with people. I work diligently to successfully complete my job. My experience, along with my ability to learn quickly and efficiently, enables me to be a valuable part of a team.

Cake Decorator - Dolce Bakeshop - Winnipeg, MB

(2026-05)

• Decorate cakes and pastries using different types of frostings, toppings, and fillings.
• Maintain an adequate supply of decorated baked goods in the bakery.
• Prepare cake orders according to customer requests and specifications.
• Maintain inventory of baking supplies.
• Ensure all products are ready for display and of high quality.
• Adhere to the health and food safety standards.

Cake Decorator/Bakery Staff - Sobeys Grant Park - Winnipeg, MB

(2025-06 - 2026-05)

• Provide superior customer service in a friendly and professional way.
• Prepare cake orders according to customer requests and specifications.
• Maintain the fresh case with adequate supply of baked goods.
• Frost and decorate cakes and baked goods.
• Do inventories and restock bakery products

Cashier - Pan de Cretos Bakery - Winnipeg, MB

(2024-10 - 2025-02)

• Greet customers warmly, answer questions about products sold and provide recommendations when needed
• Accurately process payments for all products at the register
• Maintains cleanliness in the bakery area and adheres to food safety regulations.
• Performed inventories of grocery items and assisted with stocking shelves and basic product packaging.
• Operated the Point of Sale, balanced receipts, and recorded end of day sales.

Guest Service Agent - Holiday Inn Airport West - Winnipeg, MB

(2018-12 - 2019-03)

• Managed reservations, check ins, check outs and other tasks using opera system with a key card activating machine.
• Operated the switchboard, answered telephone inquiries, and connected calls.
• Managed guests' concerns with a professional attitude and resolved issues in a timely manner.
• Collaborated with other operational support staff like housekeeping, maintenance, hotel restaurant/bar staff to handle guests' concerns and requests efficiently.
• Followed the correct procedures regarding the acceptance of credit cards and cash in accordance with company policy.
• Keep records of guest interaction, processing guest accounts, and file documents.

Customer Service Representative - contract - 24-7 In TOUCH - Winnipeg, MB

(2018-03 - 2018-05)

• Managed and assisted all customers through inbound calls which includes creating online accounts to place orders online or over the phone.
• Recommended products and services based on customer requirements.
• Made adjustment on refunds, discounts, and returns when necessary and educate the customers of company policy on returns and refunds.
• Traced orders through various couriers both domestic and international.

Cook/Bakery Associate - De Luca's Specialty Food and Restaurant - Winnipeg, MB

(2016-09 - 2018-03)

• Assisted in the preparation of multiple types of dishes and desserts for orders and display and monitored food temperatures and equipment.
• Operated bakery equipment such as mixer, roller, oven
• Provided information to customers for all products and services and upsell products and services.

Online Travel Agent - SMB Travel & Tours Affiliate

(2014-09 - 2016-08)

• Promote, market, and sell tours and travel packages to both local and international clients.
• Create tailored tour packages to suit the demands of the client.
• Assist in booking airline tickets and hotel accommodation.
• Collaborates with travel partners including airlines, accommodation, and land transportation companies to manage bookings and schedules in advance.
• Deals with customer inquiries for all products and services.
• Disseminates information, updates, and advisories to customers.

Catering Assistant - John McIntyre Conference Centre/ The Drum Cafe, University of Edinburgh

(2013-05 - 2014-08)

• Prepared food and beverages in accordance with food safety and hygiene regulations for service, functions and events.
• Operated Point of Sale machine and recorded end of day sales.
• Carried out general duties in service areas, controlled food service points, and ensured all food and beverage products were constantly replenished and kept presentable.

Cafe Sales Assistant - Wm Morrison Supermarkets PLC

(2010-10 - 2013-04)

• Supported the daily operation of the cafe like taking orders, preparing and serving the food and drinks.
• Provided excellent customer service and upselling products.
• Assisted in inventories, ordered and replenished products.
• Operated the Point of Sale, balanced receipts, and recorded end of day transactions.

Diploma - Hospitality Management - Edinburgh Telford College (2010-08 - 2012-07)

Business Administration - University of San Carlos