Cake Decorator - Dolce Bakeshop - Winnipeg, MB
(2026-05)
- Decorate cakes and pastries using different types of frostings, toppings, and fillings.
- Maintain an adequate supply of decorated baked goods in the bakery.
- Prepare cake orders according to customer requests and specifications.
- Maintain inventory of baking supplies.
- Ensure all products are ready for display and of high quality.
- Adhere to the health and food safety standards.
Cake Decorator/Bakery Staff - Sobeys Grant Park - Winnipeg, MB
(2025-06 - 2026-05)
- Provide superior customer service in a friendly and professional way.
- Prepare cake orders according to customer requests and specifications.
- Maintain the fresh case with adequate supply of baked goods.
- Frost and decorate cakes and baked goods.
- Do inventories and restock bakery products
Cashier - Pan de Cretos Bakery - Winnipeg, MB
(2024-10 - 2025-02)
- Greet customers warmly, answer questions about products sold and provide recommendations when needed
- Accurately process payments for all products at the register
- Maintains cleanliness in the bakery area and adheres to food safety regulations.
- Performed inventories of grocery items and assisted with stocking shelves and basic product packaging.
- Operated the Point of Sale, balanced receipts, and recorded end of day sales.
Guest Service Agent - Holiday Inn Airport West - Winnipeg, MB
(2018-12 - 2019-03)
- Managed reservations, check ins, check outs and other tasks using opera system with a key card activating machine.
- Operated the switchboard, answered telephone inquiries, and connected calls.
- Managed guests' concerns with a professional attitude and resolved issues in a timely manner.
- Collaborated with other operational support staff like housekeeping, maintenance, hotel restaurant/bar staff to handle guests' concerns and requests efficiently.
- Followed the correct procedures regarding the acceptance of credit cards and cash in accordance with company policy.
- Keep records of guest interaction, processing guest accounts, and file documents.
Customer Service Representative - contract - 24-7 In TOUCH - Winnipeg, MB
(2018-03 - 2018-05)
- Managed and assisted all customers through inbound calls which includes creating online accounts to place orders online or over the phone.
- Recommended products and services based on customer requirements.
- Made adjustment on refunds, discounts, and returns when necessary and educate the customers of company policy on returns and refunds.
- Traced orders through various couriers both domestic and international.
Cook/Bakery Associate - De Luca's Specialty Food and Restaurant - Winnipeg, MB
(2016-09 - 2018-03)
- Assisted in the preparation of multiple types of dishes and desserts for orders and display and monitored food temperatures and equipment.
- Operated bakery equipment such as mixer, roller, oven
- Provided information to customers for all products and services and upsell products and services.
Online Travel Agent - SMB Travel & Tours Affiliate
(2014-09 - 2016-08)
- Promote, market, and sell tours and travel packages to both local and international clients.
- Create tailored tour packages to suit the demands of the client.
- Assist in booking airline tickets and hotel accommodation.
- Collaborates with travel partners including airlines, accommodation, and land transportation companies to manage bookings and schedules in advance.
- Deals with customer inquiries for all products and services.
- Disseminates information, updates, and advisories to customers.
Catering Assistant - John McIntyre Conference Centre/ The Drum Cafe, University of Edinburgh
(2013-05 - 2014-08)
- Prepared food and beverages in accordance with food safety and hygiene regulations for service, functions and events.
- Operated Point of Sale machine and recorded end of day sales.
- Carried out general duties in service areas, controlled food service points, and ensured all food and beverage products were constantly replenished and kept presentable.
Cafe Sales Assistant - Wm Morrison Supermarkets PLC
(2010-10 - 2013-04)
- Supported the daily operation of the cafe like taking orders, preparing and serving the food and drinks.
- Provided excellent customer service and upselling products.
- Assisted in inventories, ordered and replenished products.
- Operated the Point of Sale, balanced receipts, and recorded end of day transactions.
